Social Media Community Specialist
2 weeks ago
About the Role:
Caudalie is in search of a Social Media Community Specialist to oversee community engagement across various digital platforms. This position will be a key player in our Social Media & Content Team, focusing on enhancing interactions within our online communities.
The ideal candidate will possess a flair for creativity coupled with outstanding communication abilities. A strong understanding of social media dynamics is essential, as this role serves as the vital link between our brand and its audience. The Community Specialist will reflect Caudalie's core values, nurturing authentic relationships and acting as a knowledgeable guide for our expanding online communities.
Key Responsibilities:
- Monitor and engage with users across all US social media platforms on a daily basis.
- Collaborate with various departments (Customer Service, Marketing, PR, E-commerce) to swiftly address consumer inquiries.
- Interact with all tagged posts, mentions, and direct messages across social media channels consistently.
- Proactively connect with influencers, content creators, and like-minded brands to create engaging opportunities for our community.
- Utilize a keen eye for trends and emerging creators to enhance user-generated content (UGC) and overall engagement.
- Work alongside the Senior Social Media & Content Manager to formulate strategies aimed at boosting brand awareness and community affinity.
- Collect and relay relevant feedback and brand sentiment to cross-functional teams.
- Perform additional tasks as needed.
Qualifications:
Education and Experience:
- Bachelor's Degree or equivalent experience in marketing or related fields.
- 1-2 years of relevant experience, ideally within the beauty, lifestyle, or luxury sectors.
- Proficiency in Spanish and/or Portuguese is a plus.
Essential Skills:
- Exceptional verbal and written communication skills with a strong attention to detail.
- Comprehensive knowledge of social media platforms and familiarity with management tools (e.g., Sprinklr, Dash Hudson, Hootsuite).
- Adept at managing multiple conversations and resolving issues efficiently.
- A creative perspective for spotting trends and UGC.
- A genuine passion for skincare and beauty, with an interest in the latest launches and industry developments.
Work Environment:
- Reports to the Senior Social Media & Content Manager.
- Flexible work arrangements, including a hybrid schedule.
Caudalie is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruitment, hiring, promotion, and training.
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