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Social Media Community Specialist

2 months ago


New York, New York, United States CAVA Full time

Company Overview:

CAVA is dedicated to making it easy to enjoy nutritious meals and feel great every day. Our Mediterranean roots have refined our approach to healthy living for thousands of years. We emphasize authenticity, curiosity, and a commitment to excellence in all our endeavors, working collectively towards significant goals.

Our Core Values:

  • Generosity First, Always: We prioritize kindness, believing our best work emerges from serving others.
  • Constant Curiosity: We are driven to learn, grow, and explore beyond the obvious.
  • Act with Agility: We embrace change as a constant, adapting and adjusting as necessary.
  • Passion for Positivity: We approach each day with warmth and a sense of possibility.
  • Collective Ambition: Our high aspirations are realized through collaboration and shared purpose.

Position Overview:

We are looking for a dedicated Community Manager to represent our brand across diverse social media channels, both established and emerging.

As the inaugural in-house Community Manager at CAVA, you will be instrumental in enhancing brand awareness and affection, while also shaping the future of our community management practices. Your role will involve managing both incoming and outgoing community interactions to support the growth of our social media presence.

Reporting to the Director of Social, you will be the primary point of contact for many of our most enthusiastic supporters online. Your responsibilities will include nurturing a vibrant online community, engaging with our audience, and fostering brand loyalty, while also addressing customer experience inquiries across various teams.

Key Responsibilities:

  • Design and execute a community management strategy that aligns with our marketing objectives, prioritizing efficiency, creativity, and guest experience.
  • Ensure a consistent brand voice and style across multiple social media platforms, including Instagram, TikTok, Facebook, Twitter, and LinkedIn.
  • Oversee digital communities, responding to comments, messages, and inquiries promptly and professionally, while building positive relationships with guests.
  • Proactively identify and resolve customer concerns, escalating issues to the customer service team as necessary.
  • Address common complaints and highlight trends and urgent issues to relevant stakeholders.
  • Identify and engage in category- and culture-defining opportunities to enhance our audience, engagement, and brand reputation across social media.
  • Analyze community engagement metrics and report findings to the broader team.
  • Stay informed on social listening and monitoring, providing user-generated content and reporting as needed.
  • Collaborate with Social Media, Brand/Category, Creative, and PR Teams to align with CAVA's comprehensive marketing strategy, bringing our brand to life through innovative community management practices.
  • Refine and develop copy that maximizes guest engagement, tailoring responses and community guidelines as necessary.

Qualifications:

  • 2-3 years of experience in community management, social media management, or customer service.
  • Thorough understanding of social media platforms, including Instagram, TikTok, Facebook, Twitter, and LinkedIn.
  • Exceptional writing, editing, and copy-editing skills, with the ability to adapt to various brand voices and audiences.
  • A quick learner with a desire to expand knowledge, capable of working both independently and collaboratively.
  • Strong project management abilities, effectively handling multiple priorities in a dynamic environment.
  • A genuine passion for community engagement and building connections on social media.
  • Proficient in creating presentations using PowerPoint, Google Slides, or similar tools, along with familiarity in Microsoft Excel and Google Sheets.
  • Ability to make quick edits in Photoshop or Canva for engaging responses as needed.

Physical Requirements:

  • Ability to maintain a stationary position to operate a computer and other office equipment.
  • Must be able to identify, analyze, and assess details accurately.
  • Effective communication skills for exchanging information.
  • Ability to move about to support operational needs.
  • Capability to work in a constant state of alertness and in a safe manner.

What We Offer:

  • Competitive salary, along with bonus and long-term incentives.
  • Early Wage Access.
  • Unlimited PTO, paid parental leave, and opportunities to contribute to the community.
  • Comprehensive health benefits including Dental, Vision, Telemedicine, and Pet Insurance.
  • 401k enrollment with company contributions.
  • Company-paid short-term and long-term disability, life, and AD&D coverage for eligible positions.
  • Complimentary CAVA meals.
  • A casual work environment.
  • The chance to be part of a rapidly growing brand.

*Indicates qualifying eligible positions only.

CAVA – A Culture, Not a Concept

As an equal opportunity employer, CAVA welcomes applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information, or any other characteristic protected by law.