Customer Service Representative

4 days ago


Smyrna, Tennessee, United States Jackson Hewitt - 2357 Full time
Job Description:

We are seeking a highly motivated Customer Service Representative to join our team at Jackson Hewitt - 2357. As a Greeter and Client Engagement Specialist, you will be the face of our brand, interacting with potential and existing clients to create interest in making tax preparation appointments.

Key Responsibilities:
  • Greet all potential clients with a friendly and professional demeanor
  • Engage in conversation with potential clients to share information about Jackson Hewitt's services, products and promotions
  • Offer promotional items to potential clients by walking the store floor or marketing to other local businesses near storefronts
  • Assist with scheduling tax preparation appointments
  • Monitor client flow at the location and keep clients engaged during periods of wait time
  • Answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients
Requirements:
  • High School Diploma/ GED, or equivalent related business experience
  • Good interpersonal and communication skills

Estimated Salary: $25,000 - $35,000 per year, depending on location and experience.

About Us:

At Jackson Hewitt, we are committed to providing excellent customer service and helping our clients achieve their financial goals. We offer a dynamic work environment, opportunities for career growth, and a competitive salary.



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