Customer Service Coordinator

3 days ago


Smyrna, Tennessee, United States Randstad Full time

We are seeking a reliable service coordinator for a position in our company. This role requires corporate customer service experience, as well as the ability to work in a fast-paced call center environment.

  • Coordinate and schedule services per contract requirements
  • Answer inbound calls to assist customers with service requests
  • Perform outbound calls to customers, third party dealers and service providers to obtain authorization for service, verify warranty, billing and schedule service
  • Verify payment information, authorize credit cards, enter PO numbers into orders
  • Schedule and dispatch field techs to complete some service requests
  • Train new service coordinators
  • Run various customer reports

The essential functions of this role include: working in a smoke-free environment and possessing skills such as troubleshooting, call center support, CRM, corporate customer service, calculations, basic Excel, MS Office and alpha-numeric data entry.

Requirements
  • Years of experience: 3 years
  • Experience level: Experienced

This is a great opportunity for someone who enjoys collaborating in a team environment and has a strong focus on dependability. We offer a comprehensive benefits package, including health insurance, an incentive program and a 401K contribution (all based on eligibility).



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