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Retail Operations Manager
2 months ago
Job Function: Retail - Leadership
Company OverviewAt LVMH Group, we inspire our clientele, empower our teams, and assist them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Our global teams work daily to realize our mission: to redefine the perception of luxury by empowering the Extraordinary in each of us. We are united by a shared vision - to transform the future of luxury.
The OpportunityAt LVMH, our workforce is the cornerstone of our achievements. We are convinced that the optimal way to deliver exceptional luxury products, services, tools, and experiences to our clients is by recruiting, training, and engaging the finest talent in the industry. Our teams invest significantly in our personnel, both at our corporate headquarters and in retail locations. We firmly believe (and our actions validate it) that our employees are our greatest asset, and we strive daily to equip them with the knowledge and tools not just to fulfill their roles, but to feel inspired and confident while doing so.
Your Role at LVMHAs a Store Manager, you will oversee all store operations, ensuring a superior level of client service and driving sales performance. You will lead a dedicated team of associates, nurturing a positive work environment that promotes growth and development.
Key Responsibilities- Overseeing Store Operations and Sales: Manage daily store operations, ensuring a seamless and efficient client experience. Develop and execute strategies to enhance store sales and boost profitability. Supervise and assess sales performance, service quality, and operational efficiency.
- Team Leadership and Development: Inspire, coach, and motivate a team of associates to achieve or surpass sales objectives. Conduct performance evaluations, manage employee growth, and provide continuous feedback. Oversee the leadership team, ensuring effective collaboration and attainment of store objectives.
- Client Satisfaction and Service: Guarantee high levels of client satisfaction through exceptional service. Address client concerns and offer suitable solutions. Strive to foster client loyalty and engagement by supporting loyalty programs and services.
- Store Standards and Compliance: Maintain exemplary store conditions and visual merchandising standards. Ensure adherence to company policies and procedures to uphold a safe and efficient work environment. Uphold LVMH brand excellence in-store, ensuring a consistent and high-quality client experience.
- Resource Management: Manage inventory levels to ensure product availability. Allocate resources and manage staffing to ensure optimal productivity and performance.
- Demonstrated successful experience as a retail manager.
- 3-5 years of experience managing a high-volume, complex retail or hospitality environment.
- Strong leadership capabilities and business insight.
- Excellent organizational skills.
- Outstanding communication and interpersonal abilities.
- A talent for attracting, identifying, and motivating employees.
- Flexible availability to accommodate a retail schedule.
- Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for the entire shift, and work in a fragrance-filled environment.
- Adherence to LVMH's dress code and policies as outlined in the Employee Handbook.
The annual base salary range for this position is competitive and will be determined based on various factors, including the applicant's qualifications, relevant experience, specific skills, educational background, certifications, and other legitimate, non-discriminatory business factors specific to the position. Individuals in this role may also be eligible for bonuses. LVMH offers a comprehensive benefits package to full-time employees, which includes health, dental, and vision plans; a robust 401(k) plan; various paid time off programs; employee discounts; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.
Equal Opportunity EmployerLVMH is an equal opportunity employer and values diversity within our organization. We do not discriminate based on race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. LVMH is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
