Accounts Receivable Specialist

1 week ago

Indianapolis, Indiana, United States Venture Full time
Job Overview

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we are dedicated to assisting our clients in fulfilling their commitments and realizing their potential every day. If you value exceptional customer service, prioritize collaboration, and thrive on challenges, we would like to connect with you.

POSITION SUMMARY

The Accounts Receivable Specialist is tasked with handling business-to-business billing activities, which include reviewing documentation, processing invoices, and analyzing unbilled loads to ensure accurate and consistent billing practices. This role involves both receiving and making calls to collect outstanding payments. The specialist will also address customer inquiries, invoice-related questions, and resolve any concerns, fostering a positive and respectful atmosphere among colleagues, supervisors, and clients.

KEY RESPONSIBILITIES:

  • Identify and inform customers of overdue accounts via email or phone to encourage payment.
  • Track and manage overdue accounts using various automated systems.
  • Engage with customers by phone to ascertain reasons for delayed payments and to review service terms or credit agreements.
  • Resolve discrepancies on assigned accounts.
  • Guide customers on necessary actions and strategies for debt repayment.
  • Maintain updated notes on all accounts following customer interactions regarding their balances.
  • Send monthly Accounts Receivable Statements to customers.
  • Timely escalate collection issues to management.
  • Encourage customers to fulfill their payment obligations within the agreed terms.
  • Facilitate debt repayment arrangements or establish repayment schedules based on customers' financial situations.
  • Perform various administrative tasks for assigned accounts, including recording address changes and updating customer records.
  • Collaborate with relevant personnel or departments to resolve internal issues that may hinder customer payments.
  • Maintain regular and predictable attendance.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School Diploma
  • Prior experience in B2B or commercial collections
  • Minimum of 2 years in collections

PREFERRED SKILLS AND EXPERIENCE:

  • Familiarity with Great Plains
  • Experience with TMW and MS Excel

ESSENTIAL SKILLS:

  • Effective oral communication skills for professional interactions.
  • Strong written communication abilities for professional email correspondence.
  • Active listening skills to fully understand and respond to others.
  • Mathematical reasoning skills for problem-solving.
  • Social perceptiveness to understand others' reactions.
  • Judgment and decision-making skills to evaluate options.
  • Persuasion skills to influence others' decisions.
  • Time management skills to prioritize tasks effectively.
  • Reading comprehension skills for understanding work-related documents.
  • Proficiency in computer literacy, including Microsoft Office and the ability to learn specific software.

PHYSICAL DEMANDS:

  • Ability to sit at a workstation and communicate via phone for extended periods.

ADDITIONAL INFORMATION:

  • The essential functions outlined are not intended to be an exhaustive list of all duties that may be required.
  • Position descriptions may be revised by the Company at its discretion.

BENEFITS:

  • Competitive salary
  • Opportunities for career growth
  • Generous vacation and paid time off
  • Paid holidays
  • 401K with company matching from day one
  • Medical, dental, and vision coverage
  • Basic and supplemental life insurance

This position description does not guarantee ongoing employment or employment for a specific term, and employment is at-will unless a written contract states otherwise.

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