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Accounts Receivable Specialist

2 months ago

Indianapolis, Indiana, United States Venture Full time
Job Overview

CONTRIBUTING TO FINANCIAL SUCCESS

At Venture, we empower our clients to fulfill their commitments and maximize their potential daily. If you are passionate about exceptional customer service, value collaboration, and thrive on challenges, we want to connect with you.

POSITION SUMMARY

The Accounts Receivable Specialist plays a crucial role in managing business-to-business billing processes. This includes reviewing documentation, processing invoices, and monitoring unbilled loads to ensure accurate and timely billing. The role involves making and receiving calls to collect outstanding payments, addressing customer inquiries, and fostering a positive environment among colleagues and clients.

KEY RESPONSIBILITIES:

  • Identify and contact customers with overdue accounts via email or phone to request payment.
  • Track overdue accounts using various automated systems and tools.
  • Engage with customers to understand reasons for delayed payments and discuss service terms or credit agreements.
  • Resolve discrepancies on assigned accounts effectively.
  • Guide customers on necessary actions and strategies for debt repayment.
  • Maintain accurate and updated notes on all accounts after customer interactions.
  • Send monthly Accounts Receivable Statements to customers.
  • Timely escalate collection issues to management as needed.
  • Encourage customers to settle amounts due within the agreed payment terms.
  • Establish repayment plans based on customers' financial circumstances.
  • Perform administrative tasks for assigned accounts, including updating customer records.
  • Collaborate with relevant departments to address any internal issues affecting customer payments.
  • Maintain regular and predictable attendance.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School Diploma
  • Prior experience in B2B or commercial collections
  • Minimum of 2 years in collections

PREFERRED QUALIFICATIONS:

  • Familiarity with Great Plains software
  • Experience with TMW and MS Excel

ESSENTIAL SKILLS:

  • Strong oral communication skills for professional interactions.
  • Effective written communication for professional correspondence.
  • Active listening skills to fully understand customer concerns.
  • Mathematical reasoning for problem-solving.
  • Social awareness to comprehend customer reactions.
  • Judgment and decision-making skills for evaluating actions.
  • Persuasion skills to influence customer behavior.
  • Time management skills for personal efficiency.
  • Reading comprehension for understanding work-related documents.
  • Proficiency in Microsoft Office and ability to learn specific software.

PHYSICAL REQUIREMENTS:

  • Ability to sit at a workstation and engage in phone conversations for extended periods.

ADDITIONAL INFORMATION:

  • This job description is not intended to be an exhaustive list of all duties and responsibilities.
  • Position descriptions may be revised by the Company at its discretion.

BENEFITS:

  • Competitive compensation
  • Opportunities for career growth
  • Generous vacation and paid time off
  • Paid holidays
  • 401K plan with company matching
  • Comprehensive medical, dental, and vision coverage
  • Basic and supplemental life insurance

This position description does not guarantee ongoing employment or employment for a specific term, and employment is at-will unless otherwise specified by a written contract.