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Accounts Receivable Specialist

2 months ago

Indianapolis, Indiana, United States Venture Full time
Job Overview

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we empower our clients to effectively deliver their products, commitments, and potential every day. If you are passionate about providing exceptional customer service, value collaboration, and thrive on challenges, we would like to connect with you.

POSITION SUMMARY

The Accounts Receivable Specialist is tasked with managing business-to-business billing activities, which include reviewing documentation, processing invoices, and examining lists of unbilled transactions to ensure accurate and consistent billing practices. This role involves making and receiving calls to collect outstanding payments. You will assist customers by addressing general inquiries, invoice-related questions, and resolving concerns. It is essential to foster a positive, respectful, and friendly atmosphere among colleagues, supervisors, and clients.

KEY RESPONSIBILITIES:

  • Identify and inform customers of overdue accounts via email or phone to encourage payment.
  • Track and manage overdue accounts using various automated systems and software.
  • Engage with customers by phone to ascertain reasons for late payments and review service terms or credit agreements.
  • Resolve discrepancies on assigned accounts.
  • Guide customers on necessary actions and strategies for settling debts.
  • Maintain updated notes on all accounts after contacting customers regarding their balances.
  • Send monthly Accounts Receivable Statements to customers.
  • Timely escalate collection issues to management.
  • Encourage customers to settle outstanding amounts within agreed payment terms.
  • Facilitate debt repayment arrangements or establish repayment schedules based on customers' financial situations.
  • Perform various administrative tasks for assigned accounts, such as updating address changes and customer records.
  • Collaborate with relevant personnel or departments to resolve any internal issues hindering customer payments.
  • Ensure regular and predictable attendance.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School Diploma.
  • Prior experience in B2B or commercial collections.
  • Minimum of 2 years in collections.

PREFERRED EDUCATION AND EXPERIENCE:

  • Familiarity with Great Plains software.
  • Experience with TMW and MS Excel.

ESSENTIAL SKILLS:

  • Strong oral communication skills to convey information clearly and professionally.
  • Effective written communication skills for drafting professional emails to diverse audiences.
  • Active listening skills to fully comprehend others' points and respond appropriately.
  • Mathematical reasoning abilities to apply suitable methods for problem-solving.
  • Social perceptiveness to understand others' reactions and motivations.
  • Judgment and decision-making skills to evaluate costs and benefits of potential actions.
  • Persuasion skills to influence others' decisions or behaviors.
  • Time management skills to effectively manage personal workload.
  • Reading comprehension skills to understand written materials related to work.
  • Proficiency in computer literacy, including Microsoft Office and Windows applications, with the ability to learn specific collection software.

PHYSICAL DEMANDS:

  • Ability to sit at a workstation and engage in phone conversations for extended periods.

ADDITIONAL INFORMATION:

  • The essential functions and major responsibilities outlined are not intended to be an exhaustive list of all duties that may be required.
  • Position descriptions may be modified by the Company at its discretion.

BENEFITS:

  • Competitive compensation.
  • Opportunities for career advancement.
  • Generous vacation and paid time off.
  • Paid holidays.
  • 401K plan with company matching from day one.
  • Comprehensive medical, dental, and vision coverage.
  • Basic and supplemental life insurance options.

This position description does not guarantee ongoing employment or employment for a specific duration, either in this role or with the Company. In the absence of a written contract, employment is considered at-will to the fullest extent permitted by law.