Account Director

10 hours ago

Dallas, Texas, United States EMCOR Facilities Services Full time
About Us

EMCOR Facilities Services (EFS) is a leading provider of commercial and industrial space management services across the United States. With a portfolio of over 1 billion square feet, we deliver a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: Account DirectorJob Summary:

The Account Director is responsible for the total performance of key strategic accounts. This includes achieving/exceeding operational performance objectives, cost savings, and maintaining and improving employee morale, retention, and productivity. In conjunction with the Vice President, this position will help develop and execute strategic direction and be accountable for implementation of identified strategic programs such as Reliability Maintenance, National Purchasing Leverage, Facility Maintenance Supplier Consolidation, increasing workforce productivity as well as best practice application across the portfolio.

Key Responsibilities:
  1. Business and Operations Planning: Ensure alignment with client overall objectives and performance measurements.
  2. Service Level Agreement (SLA) and Key Performance Indicator (KPI) Management: Use a collaborative process to review each SLA and KPI to document and trend performance and results.
  3. Location Management: Lead company's specific management strategy for each location by developing a three (3) year timeline which includes operating and suggesting capital improvement.
  4. Scope Decisions: Identify best practices and KPIs that will be used to manage and evaluate performance.
  5. Service Level Agreements: Measuring performance is critical in our ability to continuously improve services. The Account Director will drive the service levels across the portfolio, working closely with the client team to develop specific performance metrics that are based on business strategy and operational requirements.
  6. Monthly Reporting: Analyze monthly reports to ensure strategic alignment and optimal delivery of service.
  7. Accounts Receivable / Payable: Manage weekly and monthly AR & AP to ensure the accounts stay current.
  8. Account Review Meetings: Regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.
  9. Client Interface: Interface with client location point of contacts as needed.
  10. Service Delivery: Coordinate consistent service delivery.
  11. Work Requests: Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit to the client.
  12. Business Initiatives: Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account(s).
  13. Strategic Direction: Help set the strategic direction and implementation of business initiatives at the local/National market level.
  14. Performance Management: Establish goals and performance criteria and measurement processes to proactively manage the business.
  15. Cost Effectiveness: Responsible for cost effectiveness, consistency, quality, accuracy, and performance to business standards.
  16. Representation: Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area.
  17. Contract Management: Responsible for the strategic planning and management of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area.
  18. Customer Satisfaction: Ensure effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services.
  19. Operational Image: Create a consistent operational image, implementing account wide initiatives, and producing a quality product in accordance with Company standards.
  20. Continuous Improvement: Drive continuous improvement and innovation throughout account(s).
  21. Staff Productivity: Ensure high staff productivity and morale by working and ensures staffing with carefully selected people.
  22. HR Initiatives: Champions HR initiatives and always make the function an integral part of the organization.
  23. Team Management: Create an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them.
  24. Team Performance: Responsible for the achievement of assigned team member's responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations.
Qualifications:
  1. Bachelor's degree (B. A.) from four-year college or university; MBA preferred.
  2. Seven to ten years related experience and/or training at a senior level in an organization managing multiple facility operations.
  3. Must possess a valid driver's license.
  4. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  5. Experience with operations and maintenance for Commercial and Industrial Space is preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope.
  6. Facility Management, IFM experience preferred.
  7. Strong computer skills are required primarily utilizing Microsoft Office Suites.
  8. Must have the ability to travel up to 50% of the time.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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