Front Office Operations Manager

2 weeks ago

Covington, Kentucky, United States Spire Hospitality Full time
Job Title: Front Office Manager

At Spire Hospitality, we are seeking a highly skilled and experienced Front Office Manager to oversee all Front Office Operations. This is a key leadership role that requires a strong focus on profitability, cost control, and quality standards to ensure total guest satisfaction.

Key Responsibilities:
  • Manage and motivate front office personnel, including staffing, training, discipline, scheduling, and performance monitoring to ensure adherence to service and productivity standards.
  • Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
  • Communicate with guests and employees to answer questions, provide clear direction, and advise staff on work details.
  • Implement and monitor corporate/brand marketing programs.
  • Perform room inspections, which requires bending, stooping, reaching overhead, and moving throughout guest floors.
  • Assist with guest check-in/check-out and related guest service activities.
  • Perform other duties as requested, such as special guest requests.
  • Participate in the Manager on Duty program, requiring weekend stay-overs, constant monitoring, and troubleshooting problems.
Requirements:
  • Considerable knowledge of computer systems for registration, reservations, and backup systems.
  • Above-average mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
  • Ability to read, write, speak, and understand the English language to communicate with guests and employees.
  • Thorough organization and supervisory skills to accomplish tasks.
  • Ability to develop subordinates to enhance advancement in the hotel and company.
  • Ability to analyze complex statistical data and make judgments accordingly.
  • Ability to effectively deal with internal and external customers, requiring high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Expectations:
  • Regular attendance in conformance with established standards is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and/or holidays.
  • All employees must maintain a neat, clean, and well-groomed appearance, adhering to specific standards.
  • Employee is required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
  • Comply with health and safety rules, regulations, and procedures to maintain a safe environment.

  • Front Desk Coordinator

    3 weeks ago

    Covington, Kentucky, United States The Salvation Army Eastern Territory Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist/Clerical Assistant. This role is responsible for providing exceptional customer service, managing front desk operations, and supporting administrative tasks.Key ResponsibilitiesAnswer and route phone calls in accordance with office policiesGreet...

  • Front Desk Associate

    3 days ago

    Covington, Kentucky, United States Salvation Army Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist/Clerical Assistant to join our team at The Salvation Army. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various administrative tasks.Key Responsibilities:Provide...

  • Front Desk Coordinator

    2 weeks ago

    Covington, Kentucky, United States The Salvation Army Eastern Territory Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist/Clerical Assistant to join our team at The Salvation Army Eastern Territory. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth flow of administrative tasks.Key...

  • Front Desk Coordinator

    4 weeks ago

    Covington, Kentucky, United States CHNK Behavioral Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Assistant to join our team at CHNK Behavioral Health. The successful candidate will provide exceptional customer service, manage front office activities, and support our administrative team.Key ResponsibilitiesProvide excellent customer service to visitors, clients, and...

  • Front Desk Coordinator

    1 month ago

    Covington, Kentucky, United States The Salvation Army Eastern Territory Full time

    Job Summary:The Salvation Army Eastern Territory is seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional customer service and administrative support to our team. As a key member of our front office team, you will be responsible for ensuring a positive and efficient experience for our visitors and clients.Key...

  • Front Desk Coordinator

    4 weeks ago

    Covington, Kentucky, United States Rizzo Brothers Painting Contractors, INC. Full time

    Rizzo Brothers Painting Contractors, INC. is seeking a highly skilled and organized Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, handling phone calls, and performing various administrative tasks.Responsibilities:* Provide top-notch customer service to internal and...

  • Chief Operations Officer

    2 months ago

    Covington, Kentucky, United States Centennial CO Full time

    Centennial is seeking a Chief Operations Officer to spearhead operational excellence for a nonprofit organization committed to delivering education and support to vulnerable populations. We require a proactive leader to oversee and enhance daily operations, ensuring effective program execution and organizational advancement. The ideal candidate will be a...

  • Front Desk Representative

    4 weeks ago

    Covington, Kentucky, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesDeliver outstanding service to...

  • Front Desk Representative

    5 days ago

    Covington, Kentucky, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesDeliver outstanding service to...

  • Front Desk Representative

    2 weeks ago

    Covington, Kentucky, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesDeliver outstanding service to...

  • Front Desk Representative

    1 month ago

    Covington, Kentucky, United States Spire Hospitality Full time

    {"title": "Front Desk Agent", "description": "Deliver Exceptional Guest ExperiencesAs a Front Desk Agent with Spire Hospitality, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm welcome and exceptional service will create a lasting impression, making our guests feel valued and appreciated.Key...

  • Front Desk Associate

    3 days ago

    Covington, Kentucky, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesProvide warm and welcoming service...

  • Front Desk Agent

    3 days ago

    Covington, Kentucky, United States Embassy Cincinnati Rivercenter Full time

    Job Summary:As a Front Desk Agent with Embassy Suites by Hilton Cincinnati RiverCenter, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and...

  • Controller - Financial Operations Manager

    3 days ago

    Covington, Kentucky, United States Chnk Behavioral Health Full time

    Controller Job DescriptionAt Chnk Behavioral Health, we are seeking a highly skilled and experienced Controller to join our team. As a key member of our leadership team, the Controller will be responsible for overseeing all financial operations, including financial management, budgeting, and financial reporting.Key Responsibilities:Oversee accounting...

  • Technical Operations Manager

    4 weeks ago

    Covington, Kentucky, United States SilverWorks Full time

    About SilverWorksWe are a dynamic and innovative company that specializes in the planning, construction, and operation of wind and photovoltaic parks.Our approach is characterized by a strong focus on efficiency and goal-oriented work, inspired by the Danish mentality of "just do it" and "implement projects in a straightforward and goal-oriented manner" to...

  • CDL Front Load Driver

    3 weeks ago

    Covington, Kentucky, United States Rumpke of Ohio, Inc. Full time

    Job SummaryRumpke Waste and Recycling is seeking a skilled CDL Front Load Driver to join our team. As a CDL Front Load Driver, you will be responsible for servicing commercial customers on an assigned route(s) with the collection and hauling of waste or recycling materials to a disposal site or recycling plant.Key ResponsibilitiesOperate trucks in a safe...

  • Night Auditor Part Time

    2 weeks ago

    Covington, Kentucky, United States Embassy Cincinnati Rivercenter Full time

    Job Summary:The Night Auditor is a key member of our front office team, responsible for ensuring the accuracy and integrity of our financial records. This role requires a high degree of attention to detail, strong analytical skills, and the ability to work independently with minimal supervision.Responsibilities:Financial Management: Prepare and balance daily...

  • Office Generalist

    3 weeks ago

    Covington, Kentucky, United States National Lieutenant Governors Association Full time

    Job Title: Office GeneralistJob Summary:The National Lieutenant Governors Association (NLGA) is seeking a highly skilled and detail-oriented Office Generalist to provide administrative support to our team. As a key member of our staff, you will be responsible for ensuring the smooth operation of our office, providing exceptional customer service, and...

  • Office Generalist

    3 days ago

    Covington, Kentucky, United States National Lieutenant Governors Association Full time

    Job Title: Office GeneralistWe are seeking a highly skilled and organized Office Generalist to join our team at the National Lieutenant Governors Association (NLGA). As a key member of our staff, you will provide administrative support to our team, members, and member staff, ensuring the smooth operation of our organization.Key Responsibilities:Provide...

  • Front Desk Agent

    3 weeks ago

    Covington, Kentucky, United States Embassy Cincinnati Rivercenter Full time

    Job Summary:As a Front Desk Agent at Embassy Suites by Hilton Cincinnati Rivercenter, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties....