Front Desk Agent

3 days ago


Covington, Kentucky, United States Embassy Cincinnati Rivercenter Full time
Job Summary:

As a Front Desk Agent with Embassy Suites by Hilton Cincinnati RiverCenter, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities:
  • Register guests and ensure a smooth check-in process
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Assist with check-outs, package delivery, and other front desk duties as needed
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a hotel or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
Benefits:
  • Competitive hourly rate
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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