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Front Desk Representative

2 months ago

Covington, Kentucky, United States Spire Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Deliver outstanding service to guests, responding promptly and effectively to their needs and requests
  • Streamline the check-in and check-out process, ensuring a smooth and efficient experience for all guests
  • Answer incoming phone calls with professionalism and courtesy, providing accurate and timely information to guests
  • Excel at multitasking in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease
  • Resolve guest concerns and issues in a timely and professional manner, ensuring guest satisfaction and loyalty
Requirements
  • High school diploma or equivalent required
  • One year of experience in a customer-facing role, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Ability to lift, carry, push or pull up to 10 pounds, with frequent standing and walking required
What We Offer

As a Front Desk Agent with Spire Hospitality, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. We are committed to providing a positive and supportive work environment, where you can thrive and reach your full potential.