Front Desk Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities- Deliver outstanding service to guests, responding promptly and effectively to their needs and requests
- Streamline the check-in and check-out process, ensuring a smooth and efficient experience for all guests
- Answer incoming phone calls with professionalism and courtesy, providing accurate and timely information to guests
- Excel at multitasking in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease
- Resolve guest concerns with attentive service recovery, ensuring that all issues are resolved to the guest's satisfaction
- High school diploma or equivalent required
- One year of Front Desk experience in hotels preferred, with a minimum of one year of experience in customer service or a guest-facing role
- Full understanding and comfort working on a computer with MS Suite, including Outlook, Word, and Excel
- Previous experience with hotel PMS systems a plus
As a Front Desk Agent with Spire Hospitality, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for growth and development in your hospitality career.
We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Front Desk Representative
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Covington, Kentucky, United States Spire Hospitality Full time{"title": "Front Desk Agent", "description": "Deliver Exceptional Guest ExperiencesAs a Front Desk Agent with Spire Hospitality, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm welcome and exceptional service will create a lasting impression, making our guests feel valued and appreciated.Key...
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