Front Office Coordinator

4 weeks ago


La Grange, Illinois, United States Athletico Physical Therapy Full time

Job Summary: We are seeking a highly skilled and compassionate Front Office Coordinator to join our team at Athletico Physical Therapy. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and physical therapy staff, ensuring a seamless and efficient experience for all.

Key Responsibilities:

  • Provide professional and friendly service to patients and staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manage clinic scheduling to match patients with the best clinician for their needs and optimize patient flow.
  • Coordinate communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.

Requirements:

  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred

Work Environment: Our clinic is a standard office environment with a low noise level and minimal extraordinary environmental factors. Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.



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