Director of Revenue Cycle Operations

2 days ago

Des Moines, Iowa, United States LCS Full time
Job Summary

The Director, Revenue Cycle Management is a key leadership position responsible for overseeing and managing all revenue cycle activities for LCS to maximize reimbursement and cash collections in a cost-effective manner. This role requires a strategic thinker with excellent leadership, problem-solving, and communication skills to drive innovation, operational, and technological enhancements in the revenue cycle function.

Key Responsibilities
  • Provide strategic direction for the revenue cycle function at LCS, driving innovation and operational enhancements to maximize reimbursement and cash collections.
  • Develop and implement a comprehensive strategy to respond to current and future challenges presented by legislation and compliance in the revenue cycle.
  • Consult with the Health Services Division, communities, and vendors to develop efficient, patient-focused solutions for revenue cycle management.
  • Maintain functional accountability for the insurance claim function, including monitoring claim status, denials management, and tracking ADR requests in partnership with the Health Services Division.
  • Ensure compliance with all federal, state, and local regulations governing rendered patient services and reimbursement.
  • Collaborate with the corporate team to establish and drive departmental and organizational key performance indicators (KPIs) and dashboards around revenue cycle operations.
  • Develop and implement operational policies and procedures governing revenue cycle management and billing compliance for the organization.
  • Investigate and analyze issues, root causes, patterns, or trends, and identify and implement process improvement actions in support of revenue cycle objectives.
  • Optimize revenue cycle management systems to improve efficiency and accuracy of both billing and collections efforts.
  • Provide routine updates to leadership on key trends, KPIs, changes to third-party payment policies and regulations, and organizational risks and opportunities.
  • Responsible for the effective management and leadership of a team, including hiring, training, coaching, evaluating, and managing performance, allocating compensation, and effectively handling employee relations issues.
Requirements
  • Minimum of 10 years of direct experience in revenue cycle management, with a minimum of five years of progressive leadership and managerial experience at a large or multi-facility organization.
  • Bachelor's degree preferred.
  • Extensive knowledge of operational revenue cycle management, with PointClickCare experience preferred.
  • Ability to demonstrate strong strategic thinking, collaboration, leadership, problem-solving, and communication skills with all levels of the organization.
  • Strong reimbursement knowledge and understanding of SNF regulations, best practices, and quality improvement processes.
  • Knowledge of state and federal regulations.
  • Strong organizational and communication skills.
  • Excellent attention to detail.
  • Ability to multi-task and remain calm under pressure with excellent customer service skills.
About LCS

LCS is a leading provider of senior living services, with a commitment to delivering exceptional care and experiences to our residents. We are an equal opportunity employer, offering a competitive salary, great benefits, and vacation time. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employees' individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

We are committed to creating a collaborative culture that provides an exceptional experience for every employee. We have earned the 2024 Top Workplaces USA award and are recognized for our strong company culture and engaged workforce. We offer ongoing career development opportunities, including onsite education, education assistance, and continuing education credits.

Join us in our mission to enhance the lives of seniors and create a positive impact in our communities.

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