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Customer Engagement Specialist
2 months ago
Stand Out For Good, Inc. is a dynamic women's fashion brand operating through 5 unique labels across more than 130 locations in 38 states. Our retail spaces are designed to be welcoming environments, showcasing beauty and elegance. With friendly greetings, knowledgeable personnel, and carefully curated merchandise, our brands are committed to making a positive impact on society.
Job Title: Customer Engagement SpecialistRole Overview:
The Customer Engagement Specialist is essential in providing an outstanding shopping experience for customers while contributing to the overall success and profitability of the retail operation.
Key Responsibilities:- Greet and assist customers warmly, understand their needs, recommend appropriate products, and offer styling advice.
- Meet personal sales goals and identify opportunities for upselling to enhance the shopping experience and drive revenue.
- Work collaboratively with the team to achieve sales targets, maintain store standards, and deliver exceptional customer service.
- Exhibit comprehensive product knowledge, including features, advantages, and pricing.
- Ensure that shelves and displays are well-organized and visually attractive.
- Maintain a clean and orderly store environment to foster an inviting shopping atmosphere.
- Accurately process transactions using the point-of-sale system.
- Assist with inventory management tasks, including receiving shipments and monitoring stock levels.
- Adhere to company policies, procedures, and safety protocols.
- Efficiently handle returns and exchanges to ensure customer satisfaction.
- Follow work schedules, accurately log work hours, and adapt to business needs.
This position requires extended periods of standing and walking, bending, reaching, lifting items up to 25 lbs., occasional climbing, manual dexterity for operating equipment, and effective communication skills.
Stand Out For Good, Inc. is an equal opportunity employer that values diversity. Employment decisions are based on qualifications, merit, and business needs. Candidates will be considered regardless of race, color, religion, or national origin.
We take pride in being recognized as one of Fortune's Best Companies to Work For. Recently, our team has achieved the following accolades:
- #73 in Fortune 100 Best Companies to Work For 2023
- #4 in Fortune Best Workplaces in RetailTM 2022
- #93 in Best Workplaces for MillennialsTM 2023
- #34 in Fortune Best Workplaces for WomenTM 2022
