Customer Support Specialist I
2 days ago
Vertafore is a leading technology company that provides innovative software solutions to the insurance industry. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist I.
Job Summary:The Customer Support Specialist I will be responsible for providing exceptional customer service by identifying and resolving basic customer issues with Vertafore products. This role will involve troubleshooting computer software, networks, database platforms, and operating systems in an inbound customer service environment.
Key Responsibilities:- Apply and demonstrate basic product knowledge to resolve customer issues
- Provide coverage of in-bound interactions, including calls, chats, emails, and cases
- Educate customers to help them understand an issue and how to self-serve should it reoccur
- Consistently apply product knowledge obtained in Vertafore's Bootcamp training and daily activities, support procedures, and policies to address client and departmental needs
- Problem tracking to determine trends or patterns to client system problems
- Coordinate problem resolution with various internal contacts
- Demonstrate ability to assist peers in performing similar customer support duties
- Travel required up to 10% of the time
- WFH Flexible
- Occasional lifting and/or moving up to 10 pounds
- Frequent repetitive hand and arm movements required to operate a computer
- Specific vision abilities required by this job include close vision (working on a computer, etc.)
- Frequent sitting and/or standing
Vertafore is a Flexible First working environment that allows team members to work from home as often as they like, while using our offices as a place for collaboration, community, and teambuilding. We offer a range of benefits, including medical, vision, and dental plans, life, AD&D, short-term and long-term disability, pension plan, and education assistance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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