Medical Office Support Specialist
2 weeks ago
Meridian HealthCare is seeking a dedicated and detail-oriented Patient Service Specialist to support our operations in the Mahoning and Trumbull County regions.
At Meridian, we prioritize a culture that emphasizes patient-centered care, teamwork, and financial accountability. We offer a comprehensive benefits package that promotes a healthy work/life balance, including flexible scheduling. Our goal is to foster a supportive and innovative workplace for our employees. If you believe this position aligns with your career aspirations, we encourage you to consider this opportunity.
ABOUT MERIDIAN HEALTHCARESince its inception in 1974, Meridian HealthCare has embraced a person-centered philosophy in delivering care and treatment. We recognize the significance of prevention, early intervention, and ongoing support in achieving optimal health outcomes. Our continuum of care approach is integral to our mission, encompassing a wide range of services including addiction treatment, primary care, mental health support, chiropractic services, and acupuncture.
KEY RESPONSIBILITIES OF A PATIENT SERVICE SPECIALIST- Foster a welcoming and professional atmosphere for patients and visitors by exemplifying outstanding customer service based on established service standards.
- Anticipate and address the needs of patients and visitors in waiting areas, actively engaging with them to resolve any concerns.
- Execute patient registration, pre-visit preparations, insurance verification, and scheduling tasks while ensuring accuracy and an exceptional patient experience.
- Adhere to telephone etiquette and service standards when communicating with patients over the phone.
- Conduct point-of-service activities, including visit preparation, co-pay collection, and patient record management, ensuring precision and a positive patient experience.
- Encourage patient engagement with the NG Patient Portal, enhancing utilization rates and improving the overall patient experience.
- Provide guidance and hands-on training to patients regarding front-end technology to promote comfort and understanding.
- Process daily workflow efficiently.
- Participate in initiatives aimed at process improvement.
- Communicate staff messages effectively.
- Collaborate and communicate efficiently with clinical staff, including providers and nurses.
- Adhere to compliance policies and procedures.
- Perform additional duties as assigned.
- High School Diploma or GED is required.
- A minimum of two years of experience in patient registration, appointment scheduling, insurance processing, or customer service is required.
- Proven track record in delivering exceptional customer service and resolving conflicts.
- An Associate's degree may substitute for one year of experience.
- A Bachelor's degree may also substitute for the experience requirement.
If you believe you are a good fit for this role and our team, we invite you to complete our initial application process. We look forward to the possibility of working together.
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