Patient Care Support Specialist

2 weeks ago


Youngstown, Ohio, United States Meridian HealthCare Full time

Join Meridian HealthCare as a Patient Service Specialist

Meridian HealthCare is seeking a dedicated and detail-oriented Patient Service Specialist to provide exceptional support to our healthcare facilities. This role is crucial in ensuring a positive experience for our patients in the Mahoning and Trumbull Counties.

Our Commitment

At Meridian, we prioritize a culture that emphasizes patient care, teamwork, and financial responsibility. We are proud to offer competitive benefits that promote a healthy work/life balance, including flexible scheduling options.

What We Offer

  • Comprehensive benefits package
  • Supportive and innovative work environment
  • Opportunities for professional growth

About Meridian HealthCare

Since 1974, Meridian HealthCare has been committed to a person-centered approach to care, focusing on prevention, early intervention, and comprehensive support. Our mission aligns with the continuum of care philosophy, ensuring optimal health for all.

A Day in the Life of a Patient Service Specialist

As a Patient Service Specialist, you will:

  • Create a welcoming atmosphere for patients and visitors through exceptional customer service.
  • Proactively address the needs of patients in waiting areas, ensuring their concerns are met.
  • Handle patient registration, insurance verification, and appointment scheduling with precision.
  • Follow established guidelines for effective communication with patients over the phone.

Key Responsibilities

  • Conduct point-of-service activities, including co-pay collection and patient tracking.
  • Encourage patient engagement with our NG Patient Portal to enhance their experience.
  • Support the utilization of front-end technology, providing guidance and training.
  • Participate in process improvement initiatives and collaborate with clinical staff.

Qualifications

The ideal candidate will possess:

  • A High School Diploma or GED.
  • A minimum of two years of experience in patient registration, appointment scheduling, or customer service.
  • Proven ability to deliver outstanding customer service and resolve conflicts effectively.
  • An Associate's degree may substitute for one year of experience; a Bachelor's degree may substitute for the experience requirement.

If you believe you would be a great fit for our team, we encourage you to explore this opportunity further.



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