Patient Care Support Specialist
2 weeks ago
Join Meridian HealthCare as a Patient Service Specialist
Meridian HealthCare is seeking a dedicated and detail-oriented Patient Service Specialist to provide exceptional support to our healthcare facilities. This role is crucial in ensuring a positive experience for our patients in the Mahoning and Trumbull Counties.
Our Commitment
At Meridian, we prioritize a culture that emphasizes patient care, teamwork, and financial responsibility. We are proud to offer competitive benefits that promote a healthy work/life balance, including flexible scheduling options.
What We Offer
- Comprehensive benefits package
- Supportive and innovative work environment
- Opportunities for professional growth
About Meridian HealthCare
Since 1974, Meridian HealthCare has been committed to a person-centered approach to care, focusing on prevention, early intervention, and comprehensive support. Our mission aligns with the continuum of care philosophy, ensuring optimal health for all.
A Day in the Life of a Patient Service Specialist
As a Patient Service Specialist, you will:
- Create a welcoming atmosphere for patients and visitors through exceptional customer service.
- Proactively address the needs of patients in waiting areas, ensuring their concerns are met.
- Handle patient registration, insurance verification, and appointment scheduling with precision.
- Follow established guidelines for effective communication with patients over the phone.
Key Responsibilities
- Conduct point-of-service activities, including co-pay collection and patient tracking.
- Encourage patient engagement with our NG Patient Portal to enhance their experience.
- Support the utilization of front-end technology, providing guidance and training.
- Participate in process improvement initiatives and collaborate with clinical staff.
Qualifications
The ideal candidate will possess:
- A High School Diploma or GED.
- A minimum of two years of experience in patient registration, appointment scheduling, or customer service.
- Proven ability to deliver outstanding customer service and resolve conflicts effectively.
- An Associate's degree may substitute for one year of experience; a Bachelor's degree may substitute for the experience requirement.
If you believe you would be a great fit for our team, we encourage you to explore this opportunity further.
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