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Front Counter Operations Coordinator

2 months ago

Phoenix, Arizona, United States PostNet - AZ156 Full time
Job Overview

We are seeking a motivated and enthusiastic individual to fill the role of Front Counter Operations Coordinator at PostNet. This position is essential for delivering top-notch customer service and ensuring efficient operations at our front counter.


Key Benefits:
  • Complimentary food and snacks
  • Provided uniforms
  • Comprehensive training and development opportunities
  • Employee discounts available
  • Pathways for career advancement
  • Performance-based bonuses

Position Details:
  • Customer Service Excellence: Welcome and assist customers, offering knowledgeable guidance on printing, shipping, and additional services. Address inquiries and resolve issues with professionalism.
  • Sales and Transaction Support: Process customer orders through our point-of-sale system, managing cash and credit transactions. Engage in upselling and cross-selling to enhance customer satisfaction and boost sales.
  • Operational Responsibilities: Open and close the center, oversee cash registers, and maintain inventory levels. Ensure cleanliness and organization of the front counter and store areas in line with company standards.
  • Service Delivery: Prepare packages for shipping, operate printing and binding machinery, and assist customers with their print projects. Collaborate with shipping carriers to guarantee timely package delivery.
  • Fingerprinting Services: Receive training to provide fingerprinting services, adhering to all safety and confidentiality protocols.
  • Team Collaboration: Work alongside team members to meet operational goals and foster a positive work environment. Participate in training programs to enhance product and service knowledge.

Qualifications:
  • High school diploma or equivalent required.
  • Prior experience in customer service or retail preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask effectively in a fast-paced environment.
  • Attention to detail and strong organizational skills.
  • Capability to lift up to 75 pounds and stand for extended periods.
  • Basic computer skills, including familiarity with Microsoft Office and point-of-sale systems.
  • Clean background check required for fingerprinting certification.

What We Provide:
  • Competitive compensation and flexible scheduling options.
  • Opportunities for career growth and professional development.
  • A supportive and enjoyable work atmosphere.
  • Training in various business operations, including sales, print services, and marketing.

This role is perfect for individuals who excel in a dynamic environment and are dedicated to delivering exceptional customer service while contributing to the success of our franchise.