Client Relations Specialist

1 week ago

San Diego, California, United States Planet Fitness Full time
Job Overview

Benefits:

  • Employee discounts
  • Opportunities for career growth
  • Training and development programs

JOIN OUR TEAM

At Planet Fitness, we prioritize making a positive impact in our communities by providing an affordable, high-quality fitness experience. Our success relies on a team of motivated, competitive, and dedicated individuals. As one of the fastest-growing franchises in the fitness industry, we are on a journey to expand our presence significantly in the coming years. We are constantly looking for exceptional talent to help us foster a Judgement Free Zone and develop future leaders.


Position Summary: Member Services Representative

The Member Services Representative (MSR) role at Planet Fitness is more than just a position; it is a chance for personal growth, leadership development, and career advancement while contributing to a vibrant community. Our MSRs are essential to our success, responsible for creating and maintaining the unique atmosphere that distinguishes Planet Fitness. Working with us offers the opportunity to acquire skills applicable to any future role, build lasting relationships, and advance your career within the company. We believe in promoting from within, and many of our managers began in this role.


Key Responsibilities:
  • Welcome members, prospective members, and guests, ensuring an outstanding customer experience.
  • Uphold the Judgement Free Zone principles.
  • Maintain a friendly demeanor and courteous interactions.
  • Conduct tours for prospective members.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly manner and assisting with various inquiries.
    • Checking members into the system.
    • Facilitating new member registrations.
    • Guiding prospective members on tours.
    • Assisting members with downloading the PF Mobile App.
  • Facilitate necessary updates to member accounts.
  • Address member questions and concerns promptly and professionally, escalating to management as needed.
  • Complete assigned cleaning duties.
  • Promote sales of tanning products and memberships.
  • Build connections within the community.
Qualifications:
  • Preferred background in customer service.
  • Basic computer skills.
  • A genuine passion for fitness and health.
  • Positive and upbeat attitude.
  • Sales experience is a plus.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues.
  • Strong listening skills, with the ability to empathize and resolve issues.
  • Demonstrate professionalism in all interactions, using appropriate language and behavior.
  • High School diploma or GED equivalent required.
  • Must be at least 18 years old.
  • CPR Certification (AED/First Aid/CPR) is required.
Physical Requirements:
  • Frequent standing and walking during shifts.
  • Regular communication in person or via phone.
  • Ability to occasionally lift up to 50 lbs.

If you thrive in a team-oriented, performance-driven environment, this is the right place for you. We are looking for individuals who embrace new challenges and let their ambition and hard work drive their success. We provide the necessary tools; it’s up to you to utilize them effectively.

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Randstad Full time

    About the Role:Randstad is seeking dedicated individuals to join our team as Client Relations Specialists. This role is pivotal in enhancing customer satisfaction and loyalty within the healthcare sector.Position Overview:As a Client Relations Specialist, you will be responsible for delivering exceptional service to our members, customers, and healthcare...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States NorthStar Memorial Group Full time

    Position OverviewAs a Client Relations Specialist at NorthStar Memorial Group, you will play a crucial role in ensuring customer satisfaction and providing exceptional service.Key ResponsibilitiesRespond to client inquiries regarding our offerings, pricing structures, and product availability.Engage with both prospective and current clients to explore how...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States ASI Hastings Full time

    Job OverviewWe are currently seeking a dedicated Client Relations Specialist to join our team.Client Relations Specialists are expected to demonstrate a wide range of skills, effectively manage multiple tasks, thrive in high-pressure situations, and exercise sound judgment. Our commitment to client satisfaction is paramount, and our representatives play a...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Vacasa Full time

    Client Relations Specialist - $15-$18 per hourAbout VacasaVacasa began with a single property and a vision: to connect homeowners with renters through innovative technology and dedicated local teams. Today, we stand as the largest comprehensive vacation rental management company in North America, driven by the commitment of our team members who strive for...

  • Healthcare Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Jobot Full time

    Healthcare Client Relations Specialist | Competitive Salary | Onsite | 4 Day Work WeekAbout Us:We are a leading consulting firm in the healthcare sector, dedicated to enhancing patient services and client satisfaction. We are currently looking for a motivated and enthusiastic Healthcare Client Relations Specialist to join our team.Role Overview:This position...

  • Client Relations Specialist

    1 week ago

    San Diego, California, United States Vacasa Full time

    Client Relations Specialist - $15-$18 per hourAbout VacasaVacasa began with a single property and a vision: to connect homeowners with renters through innovative technology and dedicated local teams. Today, we stand as the largest comprehensive vacation rental management company in North America, driven by the commitment of our team members who give their...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Finance of America Full time

    Customer Experience SpecialistProvides assistance to clients regarding inquiries, requests, and issues through various communication channels.Evaluates client data to gain insights that contribute to an enhanced customer journey.Adheres to Mortgage Servicing Standards to ensure compliance with applicable regulations and guidelines.Key ResponsibilitiesManages...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Urbn Leaf Full time

    Client Relations SpecialistUrbn Leaf is a forward-thinking organization that is redefining the cannabis sector by breaking down barriers and establishing new benchmarks. Our commitment to consumer education and staff development is central to our mission of transforming perceptions surrounding cannabis. Every aspect of our business, from our meticulously...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States FASTSIGNS #66401 Full time

    Job OverviewPosition Summary: The role of a Client Relations Specialist at FASTSIGNS involves engaging with both existing and prospective clients through a variety of communication channels. Your primary objective will be to cultivate enduring partnerships, guiding potential clients through the journey of becoming loyal customers while ensuring the...

  • Veterinary Client Relations Specialist

    2 weeks ago

    San Diego, California, United States VCA Animal Hospitals Full time

    Join Our Team!VCA Animal Hospitals is on the lookout for a dedicated Client Relations Specialist to enhance our exceptional team.As a recently upgraded 24-hour specialty and emergency facility, we prioritize our mission: the health of your pet is our utmost concern, and outstanding service is our commitment.We strive to surpass the expectations of every pet...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States PIMCO Full time

    Company Overview:PIMCO stands as a premier authority in active fixed income, showcasing profound expertise across both public and private markets. We strategically invest our clients' capital in a diverse array of fixed income and credit opportunities, drawing on our extensive experience in navigating intricate debt markets.Our robust capital base and strong...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Penske Automotive Group Inc Full time

    Job OverviewSummary/ObjectiveThe Client Relations Specialist is integral to enhancing the dealership's Customer Service Index by prioritizing customer satisfaction. This role collaborates with multiple departments to elevate overall customer experiences and promote sales growth.Essential FunctionsCommitment to ensuring customer satisfactionAddressing...

  • Client Relations and Administrative Support Specialist

    1 week ago

    San Diego, California, United States LNDRY Full time

    Job OverviewWe are looking for a dedicated Client Relations and Administrative Support Specialist to become a vital part of our team. In this role, you will assist customers by delivering detailed product and service information while addressing technical challenges. Additionally, you will provide support to our Administrative Manager with various office...

  • Client Relations Specialist

    2 weeks ago

    San Leandro, California, United States Noble Direct Full time

    Noble Direct's remarkable influence in the telecommunications sector has been acknowledged nationally by our esteemed clients. As a leading business consulting and sales organization, we are recognized for our innovative customer engagement and sales strategies, consistently surpassing anticipated sales targets. The primary objective of our Client Relations...

  • Client Relations and Sales Specialist

    2 weeks ago

    San Diego, California, United States iStaff Pros Full time

    Job OverviewPosition Summary:iStaff Pros is in search of a dedicated Client Relations and Sales Specialist to join our dynamic team. This role is essential in fostering relationships with clients who recognize the significance of our services. Our agency stands out as a premier provider in the industry, boasting over two decades of experience.Key...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Northwestern Mutual Portland Full time

    Job OverviewSalary: $60,000 to $95,000Northwestern Mutual Portland is seeking a dedicated and sales-oriented professional to enhance our Financial Planning Team. The ideal candidate will possess a background in client engagement or financial planning support. This role involves participating in client consultations, executing investment transactions, and...

  • Client Relations Specialist

    1 week ago

    San Diego, California, United States Northwestern Mutual Portland Full time

    Job OverviewSalary: $60,000 to $95,000Northwestern Mutual Portland is seeking a motivated and sales-oriented professional to enhance our Financial Planning Team. The ideal candidate will possess a background in client interaction or financial planning support, demonstrating a commitment to fostering client relationships and assisting in investment...

  • Client Relations Specialist

    2 weeks ago

    San Diego, California, United States Northwestern Mutual Portland Full time

    Job OverviewSalary: $60,000 to $95,000Northwestern Mutual's Financial Planning Team is seeking a motivated and sales-oriented professional to enhance the protection and investment sectors of our operations. The ideal candidate will possess a background in client-facing roles or have experience in financial planning support functions.About the TeamMeet Joy...

  • Client Relations Specialist

    1 week ago

    San Mateo, California, United States AUTO 360 Garage Full time

    Auto 360 GarageLocation: San Mateo, CAJob Title: Client Relations SpecialistCompany Overview: Auto 360 Garage is a reputable automotive service provider with a legacy of excellence. We focus on reliable vehicle repairs, collision services, and bodywork to ensure our clients return to the road safely. Our committed team of administrative staff and service...

  • Client Relations Specialist

    2 weeks ago

    San Leandro, California, United States Noble Direct Full time

    Noble Direct has made a significant mark in the telecommunications sector, earning national recognition from esteemed clients. As a leading business consulting and sales organization, we are celebrated for our innovative customer engagement and sales methodologies, consistently surpassing sales expectations. Our mission for the Client Relations Specialist...