Veterinary Client Relations Specialist

2 weeks ago


San Diego, California, United States VCA Animal Hospitals Full time

Join Our Team

VCA Animal Hospitals is on the lookout for a dedicated Client Relations Specialist to enhance our exceptional team.

As a recently upgraded 24-hour specialty and emergency facility, we prioritize our mission: the health of your pet is our utmost concern, and outstanding service is our commitment.

We strive to surpass the expectations of every pet owner we serve.

About the Role: As the initial point of contact at VCA, the Client Relations Specialist plays a crucial role in establishing trust and confidence with our clients.

This position is integral to the hospital's operations and encompasses a variety of responsibilities, including:

  • Providing exceptional customer service by welcoming visitors, managing phone calls, and directing clients and their pets to examination areas.
  • Coordinating and confirming appointments.
  • Conducting follow-up calls and reaching out to potential clients.
  • Communicating and clarifying fees, including processing payments.
  • Advising on and procuring products and services, including prescriptions.
  • Responding to inquiries about products and services, while educating clients on general animal care and non-medical pet management.
  • Maintaining accurate medical records, charts, reports, and correspondence.

Facility Maintenance: This role also involves ensuring the hospital environment is clean and orderly at all times, including the management of animal waste.

Compensation: The position offers a competitive salary of $23.50.

Work Schedule: Day shifts are required, including weekends.

Benefits: We provide a comprehensive benefits package, which includes medical, dental, vision, paid vacation/sick days, a 401(k) plan, generous employee pet discounts, and more.

We take pride in being an Equal Opportunity Employer - Veterans / Disabled. For more information regarding our EEO policies, please refer to our career page.



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