Customer Service Representative

4 days ago


Buffalo Grove, Illinois, United States ExamOne, a Quest Diagnostics company Full time
Job Summary

ExamOne, a Quest Diagnostics company, is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues in a prompt and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communication: Utilize excellent communication skills to effectively interact with customers and colleagues.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Documentation: Maintain accurate and complete records of customer interactions and issues.
  • Reporting: Provide regular reports to management on customer issues and concerns.
Requirements
  • Education: High School Diploma or Equivalent.
  • Experience: Previous medical and/or customer service experience in a call center environment preferred.
  • Skills: Excellent interpersonal and communication skills, basic computer skills, and ability to multi-task and work in a fast-paced environment.
Preferred Qualifications
  • Medical Knowledge: Basic understanding of fundamental medical and laboratory terminology.
  • Quality Service: Understand the importance of Quality Service and how it is measured.


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