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Retail Operations Manager
2 months ago
Nintendo of America Inc.
About Nintendo: Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created franchises that have become household names worldwide, including MarioTM, Donkey KongTM, The Legend of ZeldaTM, MetroidTM, PokémonTM, Animal CrossingTM, PikminTM and SplatoonTM, through its integrated hardware and software products. Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo SwitchTM family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks. Nintendo has sold more than 5.8 billion video games and over 850 million hardware units globally. From the launch of the Nintendo Entertainment SystemTM more than 30 years ago, through today and into the future, Nintendo's continuing mission is to create unique entertainment that puts smiles on the faces of people all over the world. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Americas. For more information about Nintendo, please visit the company's website at
Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
KEY RESPONSIBILITIES:- Oversees initiatives to implement business strategies aimed at enhancing store performance and customer satisfaction.
- Directs and manages store functions including operations, merchandising, online content, inventory oversight, and promotional activities.
- Identifies and coordinates opportunities to boost customer engagement, enhance operational efficiencies, and achieve store goals.
- Ensures brand integrity through management of product presentation, customer experience, and overall store aesthetics.
- Analyzes sales patterns, inventory status, and product display to maximize sales outcomes.
- Evaluates and monitors staff performance through constructive feedback, training, and task delegation.
- Collaborates with internal teams to ensure successful execution of projects, promotions, launches, events, and overall operational support.
- Supports retail technology solutions through troubleshooting and quality assurance for all departmental software systems including Point of Sale, online commerce, and store-specific platforms.
- Ensures that issues are identified, tracked, reported, and resolved promptly, including root cause analysis. Defines functional and enhancement requirements for systems and processes.
- May assist with temporary store activations, as necessary.
- Ensures compliance with opening and closing protocols, inventory audits, inventory management procedures, and other operational standards.
- Generates reports and analyses of store performance and other reporting requirements.
- Manages direct operational expenses.
- Maintains relationships and expectations with external service providers.
- Stays informed about retail market trends, consumer behavior, customer feedback, and technological advancements.
ESSENTIAL REQUIREMENTS:
- Five or more years of relevant management experience, ideally in a flagship or high-profile retail environment.
- Strong leadership, judgment, and problem-solving capabilities.
- Excellent communication and interpersonal skills with a collaborative mindset.
- Robust operational expertise with the ability to ensure effective inventory, cash, and cost management.
- Capability to implement operational strategies that support marketing efforts, customer experience, brand standards, and sales objectives.
- Proven project management experience in a dynamic environment with shifting priorities.
- Demonstrated ability to identify key business metrics and work with cross-functional teams to create plans that drive results.
- Proficient in MS Office and Point-of-Sale systems; experience with Oracle is preferred.
- Familiarity with Nintendo franchise characters and intellectual property. Experience in the video game industry is a plus.
- Bachelor's degree in Business, Marketing, Merchandising, or a related field; or equivalent experience.
