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Server/Laptop Road Technician
2 months ago
We are seeking a highly skilled and experienced Server/Laptop Road Technician to join our team at RetroFit Technologies, Inc. As a key member of our Field Services team, you will be responsible for providing technical support and services to our clients on a daily basis.
Key Responsibilities- Travel extensively to client sites to perform hardware repairs, installations, and upgrades.
- Diagnose and troubleshoot complex technical issues with servers, laptops, and desktops.
- Perform routine maintenance and repairs on hardware and software systems.
- Coordinate with internal teams and external vendors to resolve technical issues.
- Provide exceptional customer service and communication to internal and external clients.
- Stay up-to-date with the latest technologies and industry trends to ensure expertise and knowledge.
- 5+ years of experience in IT field services, with a focus on server and laptop repair.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong knowledge of hardware and software systems, including servers, laptops, and desktops.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Valid driver's license and clean driving record.
- Experience with VMware ESXi and Hyper-V management.
- Knowledge of RMM and PSA tools, such as Datto RMM and Autotask.
- Windows Server 2016+ and HPE server repair certifications.
- Physical printer troubleshooting and repair experience.
RetroFit Technologies, Inc. is a privately-owned, full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services, and Field Services. We empower our employees to do great work in a company with over 40 years of success, stability, and growth.
