Executive Director of Deposit Services and Data Strategy

2 days ago

Richmond Heights, Virginia, United States Call Federal Credit Union Full time
Job Summary

The Senior Vice President of Deposit Operations and Business Intelligence at Call Federal Credit Union is a key leadership role responsible for overseeing the strategic direction, management, and optimization of deposit operations and leveraging data analytics to drive business insights and decision-making.

Key Responsibilities
  • Deposit Operations Management:
    • Develop and implement strategies to enhance deposit products, services, processes, and policies, ensuring alignment with organizational goals and member needs.
    • Oversee daily deposit operations, including account openings, transactions, account maintenance, cash management, ATM management, and regulatory compliance.
    • Continuously evaluate and improve deposit operations procedures and policies to streamline processes, increase efficiency, and minimize risk.
  • Data Analytics Leadership:
    • Lead the development and execution of a comprehensive data analytics strategy, leveraging internal and external data sources to generate actionable insights.
    • Collaborate with cross-functional teams to identify and recommend business opportunities, mitigate risks, and optimize performance through data-driven decision-making.
    • Utilize advanced analytics techniques, including predictive modeling, machine learning, and statistical analysis, to uncover trends, patterns, and opportunities for improvement and provide recommendations.
  • Regulatory Compliance and Risk Management:
    • Ensure compliance with applicable regulations, laws, and industry standards related to deposit operations and data management.
    • Implement robust controls, procedures, and policies to mitigate operational risks and safeguard member data privacy and security.
  • Team Leadership and Development:
    • Provide leadership, guidance, and mentorship to the deposit operations, payments, and data analytics teams, fostering a culture of collaboration, innovation, and continuous improvement.
    • Recruit, develop, and retain top talent, promoting professional growth and skill development within the department.
  • Vendor Management and Deposit Systems Oversight:
    • Negotiate and manage contracts with vendors providing deposit operation services, ensuring all terms and conditions are favorable and adhere to legal and regulatory standards.
    • Monitor performance metrics to evaluate vendor performance in supporting deposit operations, conducting regular reviews and audits to ensure compliance with service level agreements and address any discrepancies.
    • Oversee the coordination of ATM maintenance, including regular servicing, upgrades, and emergency repairs, ensuring timely resolution of technical issues to minimize downtime.
    • Monitor hardware and software utilized for deposit operations, recommending and coordinating upgrades to best serve the membership and technical advancements in the industry.
  • Stakeholder Engagement and Communication:
    • Collaborate closely with executive leadership, department heads, and other stakeholders to align deposit operations and data analytics initiatives with broader organizational objectives.
    • Communicate key insights, findings, and recommendations to senior management and board members through presentations, reports, and other channels.
    • Serve as a liaison for a board committee.
    • Responsible for budget and forecasting for the areas of responsibility and the financial results relating to the budget.
    • Advocate and demonstrate company brand.
    • Other duties as assigned.
    Requirements
    • Bachelor's degree in Business Administration, Finance, Data Science, or a related field; Master's degree preferred.
    • At least 7 years of progressive experience in financial services, with a focus on deposit operations, data analytics, and/or business intelligence.
    • Proven history of leadership in management experience, preferably at a senior or executive level.
    • Demonstrated experience in overseeing large-scale deposit operations, including account management, transaction processing, and compliance.
    • Strong and proven knowledge of deposit products, services, and regulatory requirements within the credit union or banking industry.
    • Proven expertise in data analysis, statistical modeling, and data visualization tools (e.g., SQL, Python, R, Tableau).
    • Strong leadership skills with the ability to manage, motivate, and develop a team, as well as cross-functional teams.
    • Ability to think strategically and develop long-term plans to enhance deposit operations with a history of driving business results through data-driven insights and innovation.
    • Acceptable background check; credit, criminal, and insurance.
    Environmental Factors and Physical Requirements

This position requires the employee to work indoors in a typical office environment.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 1-25 pounds.

Requires good hand-eye coordination, arm hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment, and read application information.

The employee frequently is required to sit, reach with arms, talk, and hear.

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