Senior Customer Liaison

5 days ago


Houston, Texas, United States Watco Companies L.L.C. Full time
Job Summary

We are seeking a highly skilled Account Manager to join our Import team at Watco Companies L.L.C. The ideal candidate will possess excellent communication and organizational skills, with the ability to build strong relationships with customers and drive account growth.

Key Responsibilities
  • Facilitate daily transactions and coordinate with customers to meet their needs.
  • Develop and maintain professional relationships with customers to ensure satisfaction and account growth.
  • Prepare documents for inbound entry into GPIT TOS and provide them to the Vessel Coordinator.
  • Make decisions regarding operations and financial data pertaining to each barge or vessel.
  • Review account releases for outbound shipment entry into GPIT TOS.
  • Generate spreadsheet reports as needed.
  • Maintain knowledge of accounts' current on-hand inventories.
  • Review account complaints and develop/respond with cause and corrective action.
  • Work with the GPIT Sales Team to provide a primary link between the account and Watco.
  • Maintain confidentiality with all accounts.
Requirements
  • High school diploma or GED required. Further education and experience preferred.
  • Strong written and verbal communication skills.
  • Organizational skills with attention to detail.
  • Ability to collect, track, and analyze substantial amounts of data.
  • Strategic problem-solving abilities.
Work Environment

The Account Manager will work in an office setting, on-site or remote. May travel to attend meetings with clients. Verbal communication with peers, customers, and other departments is required.



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