Technical Support Specialist

17 hours ago


Atlanta, Georgia, United States HighCloud Solutions Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at HighCloud Solutions. As a Technical Support Specialist, you will be responsible for overseeing IT systems, performing upgrades and fixes, and providing training and support as needed.

Key Responsibilities:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  • Handle business-critical IT tasks and system improvements.
  • Enable faster and smarter business processes and employee productivity.
  • Research and evaluate emerging technologies, hardware, and software.
  • Serve as the subject-matter expert supporting Windows and widely used software and applications, such as Microsoft and Adobe.

Requirements:

  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Ability to troubleshoot computer peripheral devices, including printers, scanners, MDF monitors, keyboard, mice, etc.
  • Experience in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment.
  • Proficient at software installs and troubleshooting.
  • Some networking knowledge along with the ability to troubleshoot network issues from the command line.

Preferred Qualifications:

  • 3+ years of experience in IT support or a related field.

What We Offer:

HighCloud Solutions offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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