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Technical Support Specialist

2 months ago

Atlanta, Georgia, United States The Methodical Group Full time
Job Description

Job Title: Technical Support Specialist

Location: Onsite

Pay Rate: $36-$42 per hour

We are seeking a highly skilled Technical Support Specialist to join our team at The Methodical Group. This position offers two levels of experience, tailored to meet the needs of our clients.

Key Responsibilities:

  • Design, Integration, and Implementation: Perform technical design, integration, and implementation of assigned user information systems.
  • System Maintenance and Troubleshooting: Coordinate the installation, testing, operation, troubleshooting, and maintenance of systems.
  • Technical Support: Provide technical support for user systems, including labs, training facilities, and general IT office software and hardware.
  • Needs Analysis and Planning: Conduct needs analysis, plan, and schedule the installation of new or modified hardware/software.
  • IT System Requirements: Develop functional and technical IT system requirements and specifications.
  • System Administration: Provide technical support by allocating systems resources, managing accounts, administering passwords, maintaining documentation, security, recoverability, and access.
  • System Performance Monitoring: Monitor and report on system performance.
  • Inventory Management: Maintain hardware and software inventories, including developing and updating departmental distributed software license management policy.

Required Qualifications:

  • Education: Bachelor's degree or an equivalent combination of education and experience.
  • Experience: 2+ years of solid job-related experience.
  • Technical Skills: Experience with enterprise applications, including but not limited to DevSecOps, Cameo, Teamwork Cloud, PKI certificate management, VDI infrastructure management, enterprise storage, system updates and upgrades, system hardening, and troubleshooting.
  • Proficiency: Command line proficiency preferred.

Work Environment:

  • Full-time, onsite position.

Security Clearance:

  • Minimum of a Final DoD Secret clearance required on the first day of employment.