Technical Support Specialist
6 hours ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at DKMRBH Inc. in Atlanta. As a Technical Support Specialist, you will be responsible for maintaining essential IT operations, handling business-critical IT tasks, and enabling faster and smarter business processes and employee productivity.
Key Responsibilities:
- Install, configure, and support workstation software, hardware, printers, and phones
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
- Execute systems and network design, documentation, implementation, testing, and administration
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware, and provide technical support when needed
Required Skills and Qualifications:
Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.
Preferred Qualifications:
3 years of experience in troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
3 years of experience in troubleshooting computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
3 years of experience in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
3 years of experience in Active Directory domain environment
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