Technical Support Specialist

1 week ago


Atlanta, Georgia, United States Disability Solutions Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Disability Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Resolve complex technical issues related to computer hardware, mobile phones, and other electronic devices
  • Analyze and troubleshoot technical problems to identify root causes and recommend corrective actions
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
  • Collaborate with internal teams to resolve technical issues and improve customer satisfaction
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in a customer-facing technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong technical knowledge of computer hardware, mobile phones, and other electronic devices
Preferred Qualifications
  • 2+ years of experience troubleshooting computer hardware, mobile phones, or other electronic devices
  • Experience working in a call center or customer support environment
  • Knowledge of industry-standard technical support tools and software
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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