Technical Support Specialist

2 days ago


Atlanta, Georgia, United States Integrated Resources Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Integrated Resources. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and applications.

Responsibilities:

* Provide technical assistance to computer users, including troubleshooting and resolving computer problems
* Monitor ticket queues and assign tickets to internal and external support staff
* Set up equipment for employee use, including installation of cables, operating systems, and software
* Install and perform minor repairs to hardware, software, or peripheral equipment
* Maintain records of daily data communication transactions, problems, and remedial actions taken

Requirements:

* 3+ years of experience in technical support, with hands-on knowledge of resolving issues with Windows 11, Microsoft Office Suite, MS Outlook Email, and login issues
* Experience with helpdesk ticket systems and hardware setup and software installation
* Active Directory support experience

Preferred Qualifications:

* Any computer certification would be an asset

About the Role:

As a Technical Support Specialist at Integrated Resources, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

Language: en-US



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