Technical Support Specialist
2 days ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Integrated Resources. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer users, resolving computer problems, and ensuring the smooth operation of computer systems and applications.
Responsibilities:
* Provide technical assistance to computer users, including troubleshooting and resolving computer problems
* Monitor ticket queues and assign tickets to internal and external support staff
* Set up equipment for employee use, including installation of cables, operating systems, and software
* Install and perform minor repairs to hardware, software, or peripheral equipment
* Maintain records of daily data communication transactions, problems, and remedial actions taken
Requirements:
* 3+ years of experience in technical support, with hands-on knowledge of resolving issues with Windows 11, Microsoft Office Suite, MS Outlook Email, and login issues
* Experience with helpdesk ticket systems and hardware setup and software installation
* Active Directory support experience
Preferred Qualifications:
* Any computer certification would be an asset
About the Role:
As a Technical Support Specialist at Integrated Resources, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
Language: en-US
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