Technical Support Specialist

5 hours ago


Atlanta, Georgia, United States Dentsu McGarry Bowen LLC Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Dentsu McGarry Bowen LLC. As a Technical Support Specialist, you will be responsible for providing second-level support to our global user base, working with market-leading ITSM Service Management tools to deliver exceptional customer satisfaction.

Key Responsibilities:

  • Provide technical support to users via phone, email, or chat
  • Diagnose and troubleshoot technical issues, including software and hardware problems
  • Escalate unresolved issues to internal teams as needed
  • Document technical knowledge in the form of notes, manuals, and knowledge base articles
  • Collaborate with operational IT teams to strengthen our estate and build a supportable and sustainable environment for our infrastructure

Requirements:

  • Experience working in a Service Desk or Technical Service environment
  • Knowledge of ITIL processes and experience with Windows and Mac platforms, desktop and infrastructure
  • Excellent troubleshooting and problem-solving skills
  • Ability to work a flexible schedule and handle multiple concurrent tasks and projects with minimal supervision

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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