Technical Support Specialist
5 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at Dentsu McGarry Bowen LLC. As a Technical Support Specialist, you will be responsible for providing second-level support to our global user base, working with market-leading ITSM Service Management tools to deliver exceptional customer satisfaction.
Key Responsibilities:
- Provide technical support to users via phone, email, or chat
- Diagnose and troubleshoot technical issues, including software and hardware problems
- Escalate unresolved issues to internal teams as needed
- Document technical knowledge in the form of notes, manuals, and knowledge base articles
- Collaborate with operational IT teams to strengthen our estate and build a supportable and sustainable environment for our infrastructure
Requirements:
- Experience working in a Service Desk or Technical Service environment
- Knowledge of ITIL processes and experience with Windows and Mac platforms, desktop and infrastructure
- Excellent troubleshooting and problem-solving skills
- Ability to work a flexible schedule and handle multiple concurrent tasks and projects with minimal supervision
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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