Regional Sales Representative
2 weeks ago
Regional Sales Representative (Consumer via Agent)
Sector: Financial Services
Location: Island, Lagos
Reports To: Regional Sales Manager, Lagos
About Paga
Paga is a licensed financial services provider and a prominent payments entity in Nigeria, driven by a transformative mission - to simplify access to financial resources for one billion individuals. Founded on the belief that mobile technology can facilitate a robust ecosystem for digital transactions, Paga aims to enable seamless money transfers and enhance financial accessibility for all.
Role Overview
The Regional Sales Representative (RSR) is tasked with managing designated territories to achieve all commercial objectives. The RSR plays a pivotal role in enhancing the sales productivity of their assigned team and strategically directs efforts to influence overall company performance. This position encompasses the comprehensive management of a high-performing sales team, including supervision, coaching, and motivation to meet sales goals.
Key Responsibilities
- Meet and exceed commercial targets established for the territory.
The Regional Sales Representative is accountable for achieving the overarching commercial goals set for their territory, which encompass metrics such as active agent count, transaction mix, transaction value, and transaction volume.
- Provide coaching and mentorship to Agents, PSPs, and Aggregators within the assigned region.
- Conduct training and refresher sessions for PSPs and Aggregators to ensure agents are trained to the expected standards.
- Mentor and guide agents, PSPs, and Aggregators, addressing issues promptly and escalating to State Managers when necessary.
- Communicate critical company updates to PSPs and Aggregators in their region, ensuring clarity and understanding.
- Evaluate the performance and activities of PSPs and Aggregators under their guidance and report findings to State Managers as needed.
- Act as the representative of Paga within the designated territory.
- Verify agent outlets prior to account creation.
- Conduct assessments of agent knowledge within four weeks post-training.
- Foster and maintain positive professional relationships with agency principals and outlet staff across the territory.
- Report challenges and share insights internally to ensure the allocation of resources strengthens Paga's business in the region.
Essential Competencies
- Strong leadership capabilities
- Excellent interpersonal and communication skills
- Proactive and accountable
- Self-motivated with a passion for success
- Attention to detail
- Adaptable: willing to experiment and learn from experiences
- Effective interpersonal skills
Qualifications and Skills
- Bachelor's degree from an accredited institution
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Adept at understanding and addressing issues appropriately
- Strong analytical and problem-solving abilities
- Commitment to delivering exceptional customer service
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