Technical Support Specialist
1 day ago
We are seeking a skilled Technical Support Specialist to join our team at Staffmark Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the consumer electronics industry.
Key Responsibilities
* Answer incoming calls and respond to emails/chats from customers
* Make outbound contact with end customers to follow up on cases across multiple communication channels as needed
* Document all contact information accurately
* Recognize issues and escalate to supervisors as needed
* Handle escalated end-customers with positive, empathetic, and professional manners
* Provide technical support on consumer electronic products and mobile products
* Research required information by using various references available
Requirements
* Exceptional analytical, interpersonal, communication, and time management skills
* Exceptional customer service skills with the ability to demonstrate empathy and compassion towards customers
* Must be familiar with working with basic computer applications, such as Microsoft Word, Excel, and Outlook
* High school Diploma (or GED) with at least 3 years of call center experience; or, Associate degree and above with at least 1 year of call center experience
* Excellent verbal and written communication skills in English
What We Offer
Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, Paid Time Off, and more
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