Technical Support Specialist

1 day ago


Plano, Texas, United States Staffmark Group Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Staffmark Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the consumer electronics industry.

Key Responsibilities

* Answer incoming calls and respond to emails/chats from customers
* Make outbound contact with end customers to follow up on cases across multiple communication channels as needed
* Document all contact information accurately
* Recognize issues and escalate to supervisors as needed
* Handle escalated end-customers with positive, empathetic, and professional manners
* Provide technical support on consumer electronic products and mobile products
* Research required information by using various references available

Requirements

* Exceptional analytical, interpersonal, communication, and time management skills
* Exceptional customer service skills with the ability to demonstrate empathy and compassion towards customers
* Must be familiar with working with basic computer applications, such as Microsoft Word, Excel, and Outlook
* High school Diploma (or GED) with at least 3 years of call center experience; or, Associate degree and above with at least 1 year of call center experience
* Excellent verbal and written communication skills in English

What We Offer

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, Paid Time Off, and more

  • Plano, Texas, United States 5K Technical Services, LLC Full time

    Job Title: Technical SpecialistThis role is currently based in the office but will transition to remote work in the near future. To ensure seamless client site visits, the ideal candidate must be local.The Technical Specialist will be responsible for managing the Help Desk, providing technical support, training, and assistance as needed. This role will work...


  • Plano, Texas, United States Staffmark Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide high-quality technical support services to our enterprise customers. As a key member of our team, you will be responsible for delivering exceptional support experiences, resolving complex technical issues, and escalating support requests as needed.Key ResponsibilitiesProvide...


  • Plano, Texas, United States Staffmark Full time

    Job Title: Technical Support SpecialistStaffmark Workforce Solutions is seeking a highly skilled Technical Support Specialist to join our team at a global leader in electronics, mobile devices, and appliances located in Plano, TX.Job SummaryWe are looking for a technical support specialist to provide exceptional customer service and technical support to our...


  • Plano, Texas, United States Advantage Technical Full time

    Technical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team. As a Technical Assistance Service Engineer, you will be responsible for providing technical support to dealership technicians, answering inbound calls, and escalating cases to Tier II personnel and product...


  • Plano, Texas, United States Advantage Technical Full time

    Technical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our team, you will be responsible for providing technical assistance and support to dealership technicians.Responsibilities:Answering inbound calls from different...


  • Plano, Texas, United States Staffmark Full time

    Job DescriptionAs a Technical Support Specialist at Staffmark, you will be responsible for delivering exceptional technical support services to our enterprise customers. Your primary goal will be to provide timely and effective issue management, status updates, and resolution to our customers.Key Responsibilities:Provide technical support services to...


  • Plano, Texas, United States Advantage Technical Full time

    Technical Assistance Service EngineerAdvantage Technical is seeking a skilled Technical Assistance Service Engineer to join our team at an Automotive OEM in Plano, Texas. As a key member of our technical support team, you will provide expert diagnostic and troubleshooting services to dealership technicians, ensuring the highest level of product quality and...


  • Plano, Texas, United States XperiencOps Inc Full time

    Job Title: Technical Support SpecialistWe are seeking a highly motivated Technical Support Specialist to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.Key Responsibilities:Provide timely and professional technical support to Fortune 500 customers through various...


  • Plano, Texas, United States Woongjin, Inc Full time

    Job OverviewWe are seeking a highly skilled IT Technical Support Specialist to join our team at Woongjin, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support for our Windows server systems in a multi-platform environment.Key ResponsibilitiesProvide solution administration support for Windows server...


  • Plano, Texas, United States ApTask Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at ApTask. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, with a focus on Unix and SWIFT integration.Key Responsibilities:Provide technical support to clients with Unix and SWIFT integration...


  • Plano, Texas, United States Staffmark Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Staffmark Workforce Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the consumer electronics industry.Key ResponsibilitiesAnswer incoming calls and respond to...


  • Plano, Texas, United States Repeat Consultants Full time

    Job Title: Technical Support SpecialistAt Repeat Consultants, we are seeking a highly skilled Technical Support Specialist to join our Network Maintenance Team.Key Responsibilities:Proactively perform data audits, software and firmware audits, and health checks of servers and sites as needed.Support trials for new features or technology before market-wide...


  • Plano, Texas, United States Diverse Lynx Full time

    Job Title:Technical Support SpecialistLocation:Plano, TXDuration:FulltimeSkill:Swift | Unix | Shell ScriptJob Details:As a Technical Support Specialist, you will be responsible for providing level 3 support for Java and .Net applications. You will also be working with Unix command and Shell scripting, as well as SQL and PLSQL. Additionally, you will have...


  • Plano, Texas, United States OpenGov Full time

    Job SummaryThe OpenGov Support Center is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support via phone, chat, web, and email. You will work closely with our customers to resolve technical issues and provide technical guidance and training...


  • Plano, Texas, United States Maxor Full time

    Job DescriptionMaxor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level business application, computer software, and hardware support across CarePoint business operations.You will work closely with our team to troubleshoot and resolve technical and...


  • Plano, Texas, United States Maxor Full time

    Job DescriptionMaxor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level business application, computer software, and hardware support across CarePoint business operations.You will work closely with business units and pharmacies to troubleshoot and...


  • Plano, Texas, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key ResponsibilitiesProvide technical support and assistance to clients and internal teams via...


  • Plano, Texas, United States Ursus Inc Full time

    Job Summary:As a Technical Support Specialist at Ursus Inc, you will be responsible for providing exceptional technical support to our Fortune 500 customers. Your expertise will be the go-to resource for resolving complex technical issues and ensuring customer success with our platform.Key Responsibilities:Provide timely and professional technical support to...


  • Plano, Texas, United States Advantage Technical Full time

    Technical Assistance Service EngineerBe part of a team driven to innovate and transform in order to deliver world-class products and services that provide joy through mobility.Responsibilities:Answering 30-40 inbound calls daily from different component groups such as Hybrid, Powertrain, Electrical, Body, and ChassisProviding diagnostic and troubleshooting...


  • Plano, Texas, United States The Hire Solution Full time

    Tier 1 Help Desk Support RoleWe are seeking a skilled Technical Support Specialist to join our team in Plano, TX. As a Help Desk Support Technician, you will be the first point of contact for our employees and clients, assisting them with technical issues, resolving IT-related problems, and providing general support for software and hardware systems.Key...