Food and Beverage Operations Manager

1 week ago


Chicago, Illinois, United States Marriott Full time
Job Summary

As a Food and Beverage Operations Manager at Marriott, you will be responsible for supervising daily F&B shift operations and ensuring compliance with all F&B policies, standards, and procedures. You will manage day-to-day operations, verify quality standards, and meet customer expectations on a daily basis. Additionally, you will maintain the operating budget and ensure that standards and legal obligations are followed.

Key Responsibilities
  • Assist in ordering F&B supplies, cleaning supplies, and uniforms
  • Supervise daily F&B shift operations and monitor compliance with all F&B policies, standards, and procedures
  • Support and supervise an effective monthly self-inspection program
  • Operate all department equipment as necessary and report malfunctions
  • Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Understand employee positions well enough to perform duties in employees' absence
  • Develop specific goals and plans to prioritize, organize, and accomplish work
  • Monitor and maintain the productivity level of employees
  • Verify that all team members/supervisors understand the brand-specific philosophy
  • Maintain the operating budget and verify that standards and legal obligations are followed
  • Assist supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them
  • Celebrate and foster decisions that result in successes as well as failures
  • Communicate areas that need attention to staff and follow up to verify understanding
  • Coordinate cleaning programs in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements
  • Establish and maintain open, collaborative relationships with employees
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service
  • Follow property-specific second effort and recovery plan
  • Stay readily available/approachable for all team members
  • Demonstrate knowledge of the brand-specific service culture
Requirements
  • High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area
  • OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area
Benefits

Marriott offers a competitive salary range of $61,000 to $78,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate, active, and take pride in how you maintain your well-being, optimistic, and adventurous.



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