Food and Beverage Operations Manager

2 months ago


Chicago, Illinois, United States Lodge Management Group Full time
Job Overview

We are seeking a skilled Food and Beverage Operations Manager to oversee all aspects of our hospitality services and ensure an outstanding guest experience. The ideal candidate will possess the ability to forecast, plan, and manage orders, staff, and financial operations effectively. The primary objective is to enhance sales and revenue through exceptional customer satisfaction and engaged employees.

This position requires an individual with demonstrated expertise in project management, a solid understanding of contemporary food trends, and a passion for creating a thriving business environment.

Key Responsibilities

  • Maintain high standards of customer service for both internal and external stakeholders.
  • Anticipate customer needs and address any concerns proactively.
  • Set objectives, key performance indicators (KPIs), schedules, policies, and procedures.
  • Foster a culture of open communication and teamwork, emphasizing motivation and ownership.
  • Adhere to all health and safety regulations.
  • Provide management reports on sales performance and productivity metrics.

Essential Requirements

  • Experience in project management.
  • A minimum of 2 years in a management training role.
  • Basic financial literacy and accountability.
  • Preferred experience with profit and loss (PNL) input.
  • Knowledge of product ordering and inventory management is advantageous.
  • Strong urgency and attention to detail.
  • Experience in hospitality and community involvement.
  • Serving and bartending experience is required.
  • Familiarity with ALOHA P.O.S. systems is a plus.

Qualifications

  • Must be at least 21 years old.
  • Basic computer proficiency.
  • Effective written and verbal communication skills.
  • Availability to work nights and weekends, including late shifts.
  • Proven experience in food and beverage management.
  • Proficient in various software applications (MS Office, restaurant management software, POS).
  • Ability to identify and resolve issues efficiently.
  • Strong delegation and multitasking abilities.
  • Excellent communication and leadership skills.
  • Current knowledge of food and beverage trends and best practices.
  • Capability to manage staff and achieve financial objectives.
  • Guest-focused and service-oriented mindset.

Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with bonus opportunities, venue discounts, and a competitive salary starting at $65,000.



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