Food and Beverage Operations Manager

3 days ago


Chicago, Illinois, United States Montage International Full time
Job Summary

We are seeking a highly skilled Food and Beverage Supervisor to join our team at Pendry Chicago. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of quality and service in our restaurant, bar, and In-Room Dining outlets.

Key Responsibilities
  • Supervise the activities of food servers, server attendants, and other staff to ensure seamless service delivery and high levels of guest satisfaction.
  • Assist in maintaining a clean and safe working environment, adhering to sanitation and safety standards, and ensuring that all equipment is in good working order.
  • Monitor product quality and guest satisfaction, interacting with guests to obtain feedback and resolve any issues.
  • Provide exceptional customer service, responding to guest needs and resolving conflicts in a professional and courteous manner.
  • Perform duties of line employees as needed during high-volume periods or emergency situations.
  • Ensure the optimization of food and beverage costs, labor costs, and overall operational efficiency.
Requirements
  • 1 year of previous Food and Beverage and management experience.
  • High School diploma required; degree in Hotel and Restaurant Management preferred.
  • Chicago Food Sanitation License or ability to obtain one.
  • Food Allergen certification or ability to obtain one.
  • TIPS certification or ability to obtain one.
Physical Demands
  • Standing for 90% of work shift is required.
  • Ability to lift and carry objects weighing up to 50 pounds.
Special Skills Required
  • Thorough knowledge of Food and Beverage outlet operations, including foods, beverages, supervisory aspects, service techniques, and guest interaction.
  • Considerable skill in math and algebraic equations using percentages.
  • Ability to communicate in English, both orally and in writing, with guests and associates.
  • Ability to use patience, tact, and diplomacy to defuse anger and collect accurate information to resolve problems.


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