Customer Success Manager

4 weeks ago


San Francisco, California, United States Workday Full time

About the Team

At Workday, our Customer Success team plays a critical role in ensuring our customers achieve maximum value from our solutions. As a Customer Success Manager, you will be a key player in supporting our customers on their Workday journey. Your primary responsibility will be to serve as an advisor and facilitator to our customers, partnering with your team and other departments to help customers achieve success.

About the Role

The Customer Success Manager (CSM) is responsible for working with a number of customers, supporting them through regular checkpoints to drive value, adoption, and retention. You will be part of a phenomenal Customer Experience organization, with control over your own schedule and customer interactions. Your goal will be to ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, and identifying opportunities for growth.

About You

We are looking for a highly skilled and experienced professional to join our team. The ideal candidate will have 3+ years of proven experience supporting customer relationships in a Customer Success role. You will have experience with CRM systems, excellent organization, time management, and communication skills, as well as a proven track record of collaborating and building strong relationships with customers. Previous SaaS experience is preferred, but not required.

Our Approach to Flexible Work

At Workday, we believe in the importance of flexibility and work-life balance. Our approach to flexible work allows our teams to deepen connections, maintain a strong community, and do their best work. We spend at least half of our time each quarter in the office or in the field with our customers, prospects, and partners, while also having the freedom to create a flexible schedule that caters to our business, team, and personal needs.



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