Client Success Account Executive

2 weeks ago


Bismarck, North Dakota, United States Cardinal Health Full time
Position Overview
As a vital member of the Customer Success Team at Cardinal Health, the Customer Success Account Manager plays a crucial role in nurturing and sustaining customer relationships within the healthcare sector. This position is designed for a dedicated professional who is committed to delivering exceptional service and support to our clients.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with assigned clients, ensuring their needs are met and expectations exceeded.
  • Contract Oversight: Ensure compliance with the terms of customer agreements, operationalizing commitments made during the sales process.
  • Strategic Planning: Collaborate with cross-functional teams to create and implement strategic plans tailored to the unique needs of Integrated Delivery Networks (IDNs).
  • Communication Leadership: Serve as the primary liaison between clients and Cardinal Health, facilitating effective communication and addressing service-related issues.
  • Performance Reporting: Track and report on performance metrics, identifying opportunities for improvement and cost savings.
  • Customer Advocacy: Act as the voice of the customer within the organization, ensuring their feedback is considered in decision-making processes.

Qualifications
To excel in this role, candidates should possess:
  • Experience in customer-facing roles, particularly within the healthcare or pharmaceutical sectors.
  • Strong analytical skills and the ability to present insights to business leaders.
  • Excellent organizational and problem-solving abilities.
  • Proficiency in managing relationships in both virtual and in-person settings.

Compensation and Benefits
Cardinal Health offers a competitive salary range and a comprehensive benefits package designed to support the health and well-being of our employees. This includes medical, dental, and vision coverage, a 401k savings plan, and various work-life resources.

We are committed to fostering an inclusive workplace that values diversity and encourages all qualified applicants to consider joining our team.

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