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Senior Customer Account Management Consultant

2 months ago

Bismarck, North Dakota, United States Oracle Full time


Oracle Technical Account Manager
Are you a strategic thinker who excels in problem-solving? Do you take pleasure in collaborating with clients to enhance their operational environments? If so, you may be an ideal candidate for our team as a Senior Technical Account Manager.

At Oracle, we are at the forefront of technology, revolutionizing business practices, and we seek enthusiastic, self-driven professionals to join us in this pivotal role.

The Oracle Health Hosting division within Oracle Health Applications and Infrastructure plays a vital role in serving our Oracle Health clientele. OHH stands as a premier service provider of Oracle Health solutions, and your contributions will be essential to our success.

Key Responsibilities:

Customer Satisfaction Assurance:
Responsible for aligning our Oracle Health Hosting services with customer needs.

Implementation Leadership:
Manage the deployment of Oracle Health Hosting solutions, coordinating cross-functional teams to ensure successful execution.

Project Planning and Monitoring:
Oversee timelines, manage budgets, and ensure projects are delivered punctually and within financial constraints.

Technical Guidance:
Direct and mentor systems analysis and programming personnel, providing essential technical support and advice.

Innovation Promotion:
Encourage the adoption of new products, services, and methodologies, often operating at the forefront of technology. Suggest substantial modifications to existing offerings to foster continuous enhancement.

Operational Excellence Assurance:
Develop and oversee strategic roadmaps among cross-functional teams, ensuring our offerings meet high operational benchmarks.

Effective Communication:
Deliver regular written and verbal updates to senior management, representing the division up to the VP level.

Qualifications:
10+ years of relevant experience in technical customer account management or similar fields.

Educational Qualifications:
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related discipline, or equivalent experience.

Technical Proficiency:
Strong understanding of Oracle Health products or equivalent technologies.

Cross-Functional Collaboration:
Ability to work effectively with diverse teams to establish and maintain strategic roadmaps, setting clear expectations and ensuring high operational standards.

Strategic Insight:
Proven capability to think broadly and strategically, with exceptional written communication skills.

Leadership Attributes:
Sound judgment, maturity, negotiation/influence capabilities, and analytical skills are essential. Comfort with large data sets is critical.

Additional Responsibilities:

Roadmap Development:
Create and manage strategic roadmaps for cross-functional teams, tracking and reporting on project milestones.

Execution Oversight:
Ensure timely and scope-compliant delivery of user and developer-facing features.

Customer Experience Maintenance:
Uphold high standards and consistency in the Oracle customer experience.

Process Enhancement:
Propose process improvements and act as a partner for project-related inquiries and challenges.

Resource Allocation:
Ensure that resource requirements are met to support project initiatives.

Status Reporting:
Provide ongoing updates on release statuses to senior management.

Division Representation:
Represent the division independently up to the VP level with appropriate guidance.

Issue Resolution:
Identify and address division-wide challenges by collaborating with key stakeholders.

Diplomatic Engagement:
Serve as the chief diplomat for the team, accurately conveying status, challenges, plans, and roadmaps at the division level.

Relationship Development:
Foster strong relationships across teams to navigate complex, division-wide challenges towards effective solutions.

Join us at Oracle Health Applications & Infrastructure to influence the future of healthcare technology with your expertise and innovative mindset.