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Onboarding Coordinator

2 months ago

Port Aransas, Texas, United States Vacasa Full time
About Vacasa

Vacasa is a leading full-service vacation rental company in North America, dedicated to bringing homeowners and renters together with smart technology and caring local teams.

Job Summary

We are seeking an Onboarding Coordinator to join our team in Galveston, Texas. As an Onboarding Coordinator, you will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties from contract-signing through the home going live on the Vacasa website.

Key Responsibilities
  • Coordinate the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website.
  • Collect information from homeowner(s) and coordinate all steps required, including cleaning, inspections, and photography.
  • Dispatch and communicate with third-party vendors for additional services, such as photography, housekeeping, etc.
  • Analyze historical nightly rates for local markets and write accurate and complete property descriptions for listings.
  • Problem-solve for different potential roadblocks to the onboarding process and maintain accurate and up-to-date notes within the CRM for each step within the onboarding process.
  • Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders.
  • Customize communication to include local regulatory notices, prospective clients emails, team messages, and requests, etc.
  • Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process.
Requirements
  • Self-starter with exceptional organizational skills and attention to detail.
  • Self-motivated and self-sufficient while having the confidence to seek guidance and direction as needed.
  • Grounded in ethical business practices and find reward in supporting a strong sales organization.
  • Solution-oriented and able to uncover pathways to efficiency.
  • Experience using CRM software, including Salesforce.
  • Solid computer skills, including experience with Google software and cloud computing programs.
  • Strong interpersonal and communication skills, both oral and written.
  • Flexibility and comfort working in an ever-changing environment.
  • Reliable High Speed Internet.
  • Traveling within specific market is frequent and this person will need their own reliable vehicle, valid driver license, and maintain an auto liability insurance policy that adequately covers the vehicle for business use.
What We Offer
  • $19 - $24.50 / hour. Actual pay will vary based on a candidate's skill, experience, education, and/or location.
  • More benefits and company perks information below.
Benefits
  • Health/dental/vision insurance-100% coverage option based on hours worked.
  • Employer Sponsored & Voluntary Supplemental Benefits based on hours worked.
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
  • Health & Dependent Care Flexible Spending Accounts based on hours worked.
  • Paid vacation & sick days.
  • Employee Assistance Program.
  • Career advancement opportunities.
  • Employee discounts.
  • All the equipment you'll need to be successful.
  • Great colleagues and culture.