GPO Implementation Specialist Customer Success

7 hours ago

Port Angeles, Washington, United States Global Industrial Full time

GPO Implementation Specialist Customer Success Job Summary

We are seeking a highly skilled GPO Implementation Specialist Customer Success to join our team at Global Industrial. The successful candidate will be responsible for owning the onboarding process for new GPO customers, including go live process, customer accounts and preferences, billing/invoice setup, EDI punchouts and credit lines, and communicating via email/phone to keep the process on track.

Key Responsibilities

  • Own the onboarding process for new GPO customers and for new GPOs, including go live process, customer accounts and preferences, billing/invoice setup, EDI punchouts and credit lines, and communicating via email/phone to keep the process on track.
  • Work closely with National Account Directors to align and refine process for adding customers.
  • Coordinate and communicate activity between customers and Global Industrial.
  • Create account(s) in PCS including notes, pricing, and possible custom core products.
  • Manage special inventory or stocking needs identified and communicated with DCs.
  • Create and communicate account logins and train customers on process as needed.
  • Engage the Ecommerce or E-procurement teams if punchout is needed and manage the process end to end including training, ordering, and reporting.
  • Work with marketing on the creation of announcements- marketing pieces, welcome emails, login/password info, first order coupon, etc. and sends the welcome kit to customers.
  • Work with our internal sales teams to help with GPO education and acquisition best practices.

Competencies and Skills

  • College Degree with technical aptitude with a high attention to detail.
  • Ability to work and connect with customers via phone and email.
  • Successful experience with customer service, sales, or product management.
  • Exception communication skills both verbally and written.
  • Act with initiative and actively problem solve while working independently.
  • Keen attention to details and deadlines with an eye toward process improvements.
  • Strong PC skills in MS Word, Excel, and PowerPoint.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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