Current jobs related to Technical Support Specialist - Phoenix, Arizona - TEKsystems


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistCollabera is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their technology needs are met.Job SummaryThe Technical Support Specialist will be responsible for:Providing...


  • Phoenix, Arizona, United States GTN Technical Staffing Full time

    Senior Technical Support EngineerGTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. As a trusted advisor to our clients, you will be responsible for providing dedicated support, troubleshooting technical product issues, and developing workarounds.Key Responsibilities:Provide expert technical support,...


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:Collabera is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our internal employees via phone. You will troubleshoot basic technical issues with MS applications and proprietary systems, and provide...


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:Collabera is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat. You will troubleshoot and resolve technical issues related to MS applications and proprietary systems....


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistCollabera is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to internal employees and external clients.Key Responsibilities:Provide technical support via phone, email, and in-personTroubleshoot and...


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.Key Responsibilities:Provide...


  • Phoenix, Arizona, United States Oracle Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key Responsibilities:Field...


  • Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job Summary: GTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. The selected candidate will be part of the Enterprise Computing Global Support team with primary focus on a major semiconductor manufacturer in the Phoenix/Chandler Arizona area.Key Responsibilities: Provide dedicated support, including...


  • Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our global user-base. Your primary focus will be on troubleshooting MS applications and proprietary systems via phone.Key...


  • Phoenix, Arizona, United States Collabera Full time

    Job OverviewCollabera is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our global user base, troubleshooting issues with MS applications and proprietary systems, and providing excellent customer service.Key ResponsibilitiesProvide technical...


  • Phoenix, Arizona, United States GradGuard Full time

    Technical Support SpecialistGradGuard is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in configuring and maintaining laptops, workstations, printers, and other hardware devices.Your primary goal will be to provide prompt resolution of endpoint and service issues that hinder...


  • Phoenix, Arizona, United States Oracle Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key ResponsibilitiesField and resolve post-sales non-technical customer inquiries...


  • Phoenix, Arizona, United States SSCW Enterprises Full time

    Job Summary: We are seeking a highly motivated and experienced Technical Support Specialist to join our team at SSCW Enterprises. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our retail locations, ensuring that our point-of-sale equipment is running smoothly and efficiently.Key...


  • Phoenix, Arizona, United States Insight Global Full time

    Job Title: Technical Support SpecialistAt Insight Global, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for our datacenter equipment and infrastructure.Key Responsibilities:Remove network cables as part of a datacenter...


  • Phoenix, Arizona, United States Apex Systems Full time

    Job SummaryTechnical Support SpecialistAt Apex Systems, we are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to our internal users. As a key member of our IT team, you will be responsible for ensuring that our employees have the tools and resources they need to perform their roles effectively.Key...


  • Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a highly organized and self-motivated Desktop Support Specialist to join our team at GTN Technical Staffing. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.Responsibilities:Ticket Management: Manage and resolve technical...


  • Phoenix, Arizona, United States OneAZ Credit Union Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at OneAZ Credit Union. As a Technical Support Specialist, you will be responsible for installing, modifying, and repairing computer hardware and software systems. You will analyze system performance, troubleshoot issues, and provide technical assistance and training to system...


  • Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewAs a Technical Support Specialist at TEKsystems, you will provide first-level technical support to internal employees via inbound phone calls. You will be trained in specific systems and procedures to effectively handle incoming calls. The ideal candidate will have previous phone support experience, proficiency in a ticketing tool, and a strong...


  • Phoenix, Arizona, United States Park Place Technologies Full time

    Job Title: Technical Support SpecialistJob Summary:Park Place Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide level three technical support on data center equipment and possess specific original equipment manufacturer (OEM) product knowledge of server, storage, or...


  • Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job SummaryThe selected candidate will be part of the Enterprise Computing Global Support team with primary focus on one major semiconductor manufacturer in the Phoenix/Chandler Arizona area. This role will be to become the trusted advisor to and virtual extension of the EDA queue maintainers ensuring optimized usage of clients products through best...

Technical Support Specialist

2 months ago


Phoenix, Arizona, United States TEKsystems Full time
Job Overview

Position Summary: The Technical Support Specialist plays a crucial role in ensuring the smooth operation of merchant transactions by monitoring and resolving issues that arise in a high-volume environment.

Key Responsibilities:

  • Monitor millions of transactions daily, ensuring accuracy and efficiency.
  • Provide troubleshooting support to resolve issues effectively and promptly.
  • Participate in an extensive training program to become the primary escalation point for fellow analysts.

Work Environment: This position operates within a 24/7, 365-day framework, utilizing a Windows operating system and essential software tools such as MS Office Suite and Microsoft Outlook.

Performance Expectations: The team collectively manages approximately 200 emails and handles 10-50 support tickets per shift, with a significant portion of communication occurring through outbound calls.

Essential Skills and Qualifications:

  • Proven experience in a customer-facing service role, focusing on external clients.
  • Ability to grasp and learn technical information, supported by relevant certifications or experience.
  • Strong initiative and teamwork capabilities.
  • Analytical mindset with a focus on problem-solving.
  • Proficiency in multitasking under pressure and adapting to new tools and tasks.