Customer Relations Specialist

1 week ago


New Haven, Connecticut, United States USPRO Full time
Customer Relations Specialist

USPRO is seeking a highly skilled Customer Relations Specialist to join our team. As a key member of our global supply chain, you will be responsible for establishing and maintaining successful business relationships with internal and external stakeholders.

Key Responsibilities:

  • Manage customer accounts and foster long-term relationships.
  • Review customer orders for compliance with internal programs and ensure product shipment aligns with established distribution models.
  • Onboard new accounts by providing necessary information and conducting regular outreach.
  • Maintain the CRM tool by updating it with relevant information.
  • Process credits, debits, and returns in accordance with departmental procedures.
  • Triage emails and phone calls from internal and external customers to ensure complete and timely resolution.
  • Establish and nurture professional relationships with specialty pharmacies, distributors, physicians, suppliers, and wholesalers.
  • Build strong relationships with case managers and colleagues within Global Supply Chain.
  • Identify and report any negative trends to management.
  • Participate in and complete all required training, and report any pharmacovigilant events in accordance with Company guidelines.
  • Engage in audits and audit reviews as necessary.
  • Ensure compliance with the Risk Evaluation Mitigation Strategy (REMS) for all received orders.
  • Identify, triage, and process quality events, including supply and logistics complaints, deviations, and product quality complaints/adverse reactions.

Requirements:

  • Four years of college education or equivalent professional experience.
  • Proficient in Microsoft Office, with a particular emphasis on Microsoft Excel.
  • Excellent communication skills.
  • Experience with SAP is preferred.
  • Ability to adapt to new technologies.
  • Strong attention to detail and commitment to data accuracy.
  • Exceptional interpersonal and written communication abilities.
  • Capacity to be proactive, flexible, and capable of multitasking while working with a sense of urgency.


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