Client Relations Specialist
2 weeks ago
Are you interested in joining a reputable organization that prioritizes a clean, technical, and secure workplace? Our client, a well-established company in the pump manufacturing and engineering sector, is committed to valuing their workforce, as evidenced by their practices of compensating temporary employees for unexpected closures and providing inflation bonuses.
Key Responsibilities:
- Receive and process customer orders, confirming pricing, lead times, and terms.
- Ensure accurate and timely entry of all orders into the ERP system, followed by order acknowledgments to customers.
- Maintain accurate customer information within the ERP system.
- Communicate professionally with customers through both verbal and written channels regarding all aspects of their orders.
- Work closely with the external sales team to take new orders, provide updates, and address any concerns regarding order status.
- Collaborate with application engineers to verify quote information and compile necessary details for order entry.
- Coordinate with planners and supply chain teams to address inventory needs and potential lead time impacts.
- Engage with production, warehouse, and logistics teams to monitor order status and compile internal reports as needed.
Qualifications:
- Minimum of 1 year of experience in a customer service or sales-oriented role, preferably in a technical environment.
- Proficient in using computers and software applications, including MS Office and ERP systems (preferably Business Central).
- Excellent telephone and email communication skills.
Work Schedule:
Monday to Friday; 8:00 AM - 4:30 PM
Compensation:
Hourly rate between $20 and $22. Our client has a strong history of converting temporary positions to permanent roles and is known for their supportive culture and investment in employee development.
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