Customer Relations Specialist in Auto Body Services

2 weeks ago


New Haven, Connecticut, United States Town & County Auto Body Collision Center Full time
Customer Relations Specialist at Town & County Auto Body Collision Center

The Customer Relations Specialist is essential in providing exceptional service to clients at Town & County Auto Body Collision Center. This role focuses on cultivating strong client relationships and delivering expert advice on various auto body services, products, and pricing, ensuring a smooth and enjoyable experience for every customer, which in turn promotes loyalty.

This full-time position within the automotive sector offers a competitive salary along with a comprehensive benefits package that includes a 401K plan, medical and dental insurance, and paid time off for vacations and sick leave.

Key Responsibilities
  • Responding to incoming customer inquiries via phone and email, addressing questions and concerns
  • Making outbound calls to current and potential clients
  • Efficiently investigating and resolving customer issues
  • Providing precise pricing and delivery information utilizing company resources
  • Managing multiple customer accounts concurrently
  • Gathering customer feedback to relay to the management team for ongoing improvements
  • Consistently demonstrating exemplary customer service etiquette
Qualifications
  • Proven ability to engage effectively with customers
  • Excellent communication skills in both written and verbal formats
  • Ability to build and maintain strong customer relationships
  • Strong organizational skills and effective problem-solving abilities
  • Capability to work independently while adhering to deadlines
  • High School Diploma or equivalent
  • Previous experience in customer service, sales, or a related field
EEOC Statement

Town & County Auto Body Collision Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, age, sexual orientation, nationality, marital status, disability, veteran status, or any other legally protected status. This commitment applies to all aspects of employment, including recruitment, performance evaluations, promotions, and employment terms.



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