Warranty Claims Coordinator

3 days ago


York, Pennsylvania, United States GEA Process Engineering Full time
Job Summary

We are seeking a highly organized and detail-oriented Warranty Coordinator to join our team at GEA Process Engineering. The successful candidate will be responsible for coordinating warranty field claims with customers and project managing assigned warranty cases to ensure timely and accurate processing.

Key Responsibilities
  • Coordinate the investigation of claims through scheduling of field inspections, return of damaged components for in-plant analysis, and internal review of product failures.
  • Correspond with customers, company representatives, and communicate with internal departments regarding the status and outcome of warranty claims and programs.
  • Work with Systems Troubleshooters to identify root causes of field issues and verify proper resolution is achieved.
  • Prepare and collect field warranty data to initiate claims with GEA Procurement to pursue against suppliers.
  • Report on the status and outcome of warranty claims and modification programs as required to customer, Company representatives, and internal stakeholders.
  • Manage and maintain the master list of warranty claims on the network.
Requirements
  • Associates Degree or higher in an engineering field or technical field or equivalent years of experience.
  • At least two years of experience in customer-facing soft skills, administrative management, and technical problem-solving capability of evaluating assigned cases.
  • Excellent written and verbal communication skills.
  • Well-developed interpersonal skills.
  • Detail-oriented.
  • Ability to work independently.
  • Strong organizational skills.
  • Self-motivated.


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