Product Technical Support Specialist II

2 days ago


York, Pennsylvania, United States Johnson Controls Full time

{"h1": "Product Technical Support Specialist II", "p": "At Johnson Controls, we are committed to delivering innovative solutions that improve the performance of buildings. As a Product Technical Support Specialist II, you will play a critical role in providing technical support to our Field Sales and Service organization for Custom and Semi-Custom AHUs. Your expertise will be essential in ensuring the success of our customers and driving business growth.

Responsibilities:

* Provide day-to-day technical support for BE products for Field Sales and Service organization on a global basis via phone, Teams meeting or email
* Accountable to assist with technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations
* Accountable to assist in changes and additions to product service literature
* Accountable to assist with warranty claims with Warranty Admin in the coding and approval processes
* Accountable to assist and advise Quality Managers on Field Warranty issues via daily day to day team meetings, ECN, BPR and Claim Review meetings
* Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.

Requirements:

* Bachelor's Degree in Engineering or a related Technical/Scientific field required and a minimum of six (6) years' experience OR ten (10) years of technical experience with a knowledge of HVAC&R products
* Experience analyzing and solving sophisticated product system problems
* Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail

What We Offer:

* Competitive salary
* This position offers a hybrid work option
* Paid vacation/holidays/sick time - 15 days of vacation first year
* Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
* Extensive product and on the job/cross training opportunities
* Encouraging and collaborative team environment
* Dedication to safety through our Zero Harm policy

Join Johnson Controls and be part of a team that is shaping the future of buildings and communities.

Note: This position is not eligible for Visa sponsorship.

#LI-Hybrid
"}



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