Service Coordinator

6 days ago


York, Pennsylvania, United States Pengate Handling Systems Inc Full time
Job Summary:

Pengate Handling Systems Inc is a leading provider of warehousing solutions in the Northeast United States. We offer a range of services, including equipment, service, consultation, parts, and training programs to businesses of all sizes. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our services.

Key Responsibilities:
  • Receive and process incoming service calls from customers
  • Interact and schedule with service technicians to ensure timely and efficient service delivery
  • Prepare customer proposals and facilitate service billing and information distribution
  • Maintain accurate databases and provide support for technicians to optimize efficiency
  • Process warranty claims and track technician time through reports
  • Coordinate service with subcontractors and arrange freight as needed
Requirements:
  • High School Diploma or equivalent
  • Minimum 2 years experience in customer service or a related field
  • Strong verbal and written communication skills
  • Proficiency in MS Office and CRM software
  • Familiarity with dock and door components preferred
Work Environment:

This role requires working in a variety of customer environments, including manufacturing, distribution, cold storage, and outdoors. You must be able to work in a fast-paced environment under significant stress and meet high performance demands. Regular travel may be required.

Pengate Handling Systems Inc is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace.


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